Sinthia Fermin

•Provide excellent customer service to patients, including assisting with billing and insurance inquiries

•Respond to patient inquiries promptly and courteously

•Process and submit patient payments in a timely manner

•Maintain accurate and up-to-date records of patient information

•Monitor patient accounts for delinquent payments and develop payment plans

•Develop and maintain positive relationships with insurance companies

•Work with medical staff to ensure proper coding and documentation of services

•Analyze and resolve complex billing issues

•Proficient at performing the day-to-day functions of the PPR in the medical office to include answering the phones, check-in, check-out, charge entry, insurance verification and scheduling complex patient appointments, diagnostic treatments and/or surgery

•Ensures patient medical records are ready for the clinic and that all pertinent billing information has been captured and accurately entered into the EMR or other business management system

•Communicates effectively with patients, co-workers, office manager and physician(s) on important matters

•Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients, physicians and each other