Siobhan Briggs
Hornell,NY
Summary
Dynamic Medical Receptionist with extensive experience at Jones Memorial Hospital, excelling in appointment scheduling and patient record management. Proven ability to enhance patient relations through effective communication and attention to detail, ensuring a seamless experience. Skilled in electronic health records and adept at problem-solving in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Activity Leader
Elderwood At Hornell
Hornell, NY
01.2026 - Current
- Planned engaging activities for diverse groups, fostering participation and teamwork.
- Monitored activity areas to maintain safety standards and equipment functionality.
- Assisted with set up and clean up of activity areas.
Medical Receptionist
Jones Memorial Hospital
Hornell, NY
08.2024 - 12.2025
- Greeted patients and visitors warmly upon arrival at the hospital.
- Scheduled appointments and managed patient records efficiently using electronic systems.
- Answered phone calls and addressed inquiries with professionalism and clarity.
- Called patients to confirm scheduled appointments and obtain additional details.
General Office Cleaner
ACS Services
Hornell, NY
02.2024 - 08.2024
- Cleaned and sanitized office spaces, ensuring a tidy work environment.
- Replenished supplies in restrooms and break rooms for employee convenience.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Reported maintenance issues to management for timely resolution and repairs.
- Collaborated with team members to complete cleaning tasks on schedule.
Medical Receptionist
Rochester Regional Health System
Rochester, NY
09.2017 - 02.2019
- Coordinated communication between healthcare providers and patients effectively.
- Processed insurance information and verified patient eligibility diligently.
- Maintained cleanliness and organization of the reception area consistently.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
Medical Receptionist
Brenda J. Iannucci, MD
Rochester, NY
12.2008 - 02.2015
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Medical Receptionist
Highland Hospital
Rochester, NY
01.2006 - 11.2008
- Compiled and coded patient information or data in appropriate computer system.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Ordered office supplies as needed to maintain inventory levels.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Performed data entry tasks related to billing and collections procedures.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL08-2018
High School Diploma -
Mount Morris Central School
Mount Morris, NYSkills
- Appointment scheduling
- Patient record management
- Insurance verification
- Electronic health records
- Medical terminology
- Customer relationship management
- Data entry accuracy
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Patient relations
- Referral verification
- Medical billing
- Telephone etiquette
- Electronic medical records
- Typing and filing
- Paperwork coordination
- Documentation
- Medical office administration
- Insurance verifications
- Appointment setting
- Reminder calls
- Medical charting
Accomplishments
- Deans list every semester college
Timeline
Activity Leader
Elderwood At Hornell
01.2026 - Current
Medical Receptionist
Jones Memorial Hospital
08.2024 - 12.2025
General Office Cleaner
ACS Services
02.2024 - 08.2024
Medical Receptionist
Rochester Regional Health System
09.2017 - 02.2019
Medical Receptionist
Brenda J. Iannucci, MD
12.2008 - 02.2015
Medical Receptionist
Highland Hospital
01.2006 - 11.2008
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Mount Morris Central School