Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siobhan Cooley

West Seneca

Summary

Dynamic salon owner with a proven track record at Remedy, excelling in customer service, and business management.

Enhanced client retention through personalized services, excellent customer service, and effective marketing strategies.

Skilled in appointment scheduling, and committed to maintaining high standards and operational efficiency.

Overview

12
12
years of professional experience

Work History

Salon Owner/Operator

Remedy
03.2017 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.

Stylist

Sass Salon
01.2016 - 03.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
  • Optimized appointment scheduling system with strategic time management approaches to accommodate walk-in clients while still honoring pre-booked reservations on-time service delivery expectations.
  • Delivered exceptional customer service while performing precision cuts, color treatments, extensions, perms, and updos based on client preferences.
  • Created customized coloring solutions using expert knowledge of color theory principles resulting in vibrant hues that met or exceeded client expectations.
  • Continuously updated knowledge of latest trends in hair design by attending workshops, trade shows, and industry conferences.
  • Increased customer loyalty with exceptional service, building long-term relationships through consistent quality work.
  • Assisted clients with selecting appropriate hair care products to maintain their desired look between appointments while boosting retail sales revenue streams.

Hair Stylist

Bangs Hair Salon
02.2013 - 01.2015
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Counted and documented opening and closing cash amounts daily.
  • Organized sales area and work station to showcase products and boost sales.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Customized hair color formulations to create unique looks and enhance client's appearance.

Education

Cosmetologist - Cosmetology

Leon’s Beauty School
Williamsville, NY

Skills

  • Upselling services
  • Employee training
  • Staff management
  • Salon marketing
  • Health and safety
  • Hair styling techniques
  • Industry trend awareness
  • Appointment scheduling
  • Hygiene standards
  • Customer service
  • Business management
  • Scheduling
  • Product promotion
  • Decision-making
  • Customer service management
  • Hiring and onboarding
  • Client account management
  • Business development
  • Policy development and enforcement
  • Inventory control
  • Goal setting
  • Financial management
  • Management team building
  • Employee development
  • Team leadership
  • Price structuring
  • Data management
  • Inventory tracking and management
  • Supplier monitoring
  • Budget development
  • Payroll administration and timekeeping
  • Staff scheduling
  • Operations oversight
  • Customer relations
  • Purchasing and planning
  • Desktops, laptops, and mobile devices
  • Business marketing
  • Cosmetology
  • Delegating work
  • Multitasking
  • Problem-solving abilities
  • Time management
  • Problem-solving
  • Teamwork and collaboration

Timeline

Salon Owner/Operator

Remedy
03.2017 - Current

Stylist

Sass Salon
01.2016 - 03.2017

Hair Stylist

Bangs Hair Salon
02.2013 - 01.2015

Cosmetologist - Cosmetology

Leon’s Beauty School

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