Siobhan Hasty
Customer Service/ Home Health Aid
Elmira,NY
Summary
Skilled in medication organization and offering exceptional client documentation, I excelled at Self Employed Web by enhancing patient care through nutritional meal planning and efficient transportation. Leveraging care plan assessment skills, I fostered strong patient relationships, achieving a notable improvement in adherence rates. My proactive approach and empathetic communication significantly elevated client well-being.
Overview
24
24
years of professional experience
Work History
Home Health Aide
Self Employed Web
Elmira
01.2021 - 02.2025
- Provided companionship and monitored health condition of clients.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Helped client with medication self-administration.
- Planned, prepared or served meals to patients according to prescribed diets.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Checked patients' pulse, temperature and respiration.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Transported individuals to medical appointments and assisted with errands.
- Planned optimal meals based on established nutritional plans.
- Managed patient transportation and appointment scheduling.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Recognized emergency situations and implemented appropriate procedures.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Administered prescribed medications under direction from physician.
- Prepared meals and snacks according to prescribed diets.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Maintained clean and well-organized environment for client happiness and safety.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Documented patient status and reported changes in care needs.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Completed day-to-day duties accurately and efficiently.
Sales Associate
Bed Bath & Beyond
Westbury
06.2016 - 11.2020
- Organized store by returning merchandise to proper areas and restocked displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Ensured compliance with all safety regulations within the store environment.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at completion of transaction.
- Answered customer questions and provided store information.
- Greeted customers promptly and responded to questions.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Welcomed customers, offering assistance to help find store items.
Associate
KFC
Westbury
11.2010 - 04.2016
- Built relationships with customers by providing friendly customer service.
- Trained new associates on store operations, policies, and procedures.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Resolved customer complaints with professionalism and empathy.
- Provided support to fellow team members when needed during busy periods.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Distributed food to service staff for prompt delivery to customers.
- Received inventory of food and beverage products to stock in designated areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Promoted food items, beverages and desserts to increase sales.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Communicated effectively with management regarding operations issues or concerns.
- Oversaw food preparation, production and presentation according to quality standards.
- Maintained a clean and organized work environment throughout the shift.
- Kept customer and food preparation areas clean and well-organized.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Served orders to customers at windows, counters and tables.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Organized food items on serving trays and in carry-out packages.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Operated cash register and received payment from customers in cash or credit form.
- Greeted customers to take food orders and provide information about menus.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Sales Associate
J.C. Penney
Hicksville
08.2001 - 10.2010
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prepared merchandise for purchase or rental.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assessed customer needs to provide assistance and information on product features.
- Organized stockroom shelves according to size, color or style.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
- Computed purchases and received and processed cash or credit payment.
- Conducted inventories on a regular basis to track stock levels.
- Collected payments and provided accurate change.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers to determine wants or needs.
- Handled customer complaints in a professional manner.
- Handled returns and exchanges according to company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Answered customer inquiries regarding product features, pricing, and availability.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered store and merchandise questions and led customers to wanted items.
- Provided accurate information about products, prices and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed credit card transactions quickly and securely.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Westbury High School
Westbury, NY06-2000
Skills
- Medication organization
- Nutritional meal preparation
- Client documentation
- Care plan assessment
- Patient transportation
- Care plan adherence
References
References available upon request.
Languages
English
Native language
Timeline
Home Health Aide
Self Employed Web
01.2021 - 02.2025
Sales Associate
Bed Bath & Beyond
06.2016 - 11.2020
Associate
KFC
11.2010 - 04.2016
Sales Associate
J.C. Penney
08.2001 - 10.2010
High School Diploma -
Westbury High School
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