Siobhan Hempstead
Fair Haven,NJ
Summary
Proven achiever with a track record of enhancing customer satisfaction and sales revenue at Rumble Boxing. Skilled in customer service and problem-solving, adept at fostering team collaboration and achieving monthly sales targets. Excelled in creating lasting client relationships and boosting brand awareness through strategic social media content.
Overview
3
3
years of professional experience
Work History
Sales Associate
Rumble Boxing
02.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced brand awareness by creating engaging and shareable social media content.
Barista
Turning Point
05.2021 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Red Bank Catholic
Red Bank, NJ06.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
Timeline
Sales Associate
Rumble Boxing
02.2023 - Current
Barista
Turning Point
05.2021 - 09.2023
High School Diploma -
Red Bank Catholic
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