Siobhan Horne
Massapequa,NY
Summary
A dynamic leader and certified CPR/AED professional with a proven track record at the Town of Oyster bay, enhancing staff performance and guest satisfaction through innovative training and efficient emergency management. Skilled in fostering teamwork and collaboration, adept at multitasking with a strong focus on health and safety regulations. I am also experienced in childcare as I have babysat for multiple families of all ages.
Overview
7
7
years of professional experience
Work History
Lifeguard Supervisor
Town of Oysterbay
06.2023 - Current
- Improved staff performance through regular training sessions and skill assessments.
- Scheduled 53 lifeguards to provide adequate coverage of pool areas during operating hours.
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
- Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.
- Implemented innovative training techniques that increased the proficiency of staff members in water rescue scenarios.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
Pharmacy Cashier
Arlos Pharmacy
02.2021 - 12.2023
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
Lifeguard
Town Of Oyster Bay
06.2019 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Improved response times by conducting thorough lifeguard drills and training sessions.
Youth Camp Counselor
Massapequa School District
07.2017 - 08.2018
- Adapted quickly to varying situations at camp while maintaining composure under pressure.
- Coordinated daily schedules for campers, ensuring a balance of structured activities and free time throughout the day.
- Developed strong rapport with campers through active listening and empathetic understanding, fostering trust-based relationships.
- Collaborated with fellow counselors to design entertaining programs that fostered team-building and personal growth.
- Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
- Served as a positive role model for campers by embodying core values such as responsibility, integrity, teamwork, empathy, and respect.
Education
Bachelor of Science - Nutrition
SUNY Farmingdale
Farmingdale, NY05.2025
High School Diploma -
Massapequa High School
Massapequa, NY06.2020
Skills
- Health and Safety Regulations
- Emergency Management
- Emergency Response
- Teamwork and Collaboration
- Multitasking
- Adaptability and Flexibility
- Certified in CPR/AED
- Patience and Empathy
- Infant Care
- Cleaning and sanitizing
Timeline
Lifeguard Supervisor
Town of Oysterbay
06.2023 - Current
Pharmacy Cashier
Arlos Pharmacy
02.2021 - 12.2023
Lifeguard
Town Of Oyster Bay
06.2019 - 09.2022
Youth Camp Counselor
Massapequa School District
07.2017 - 08.2018
Bachelor of Science - Nutrition
SUNY Farmingdale
High School Diploma -
Massapequa High School
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