Siobhan Jones
Nazareth,PA
Summary
Professional Warehouse and Logistics Manager offering 22 years of expertise in supervising and training employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.
Overview
21
21
years of professional experience
Work History
Warehouse/ Logistics Manager
Stuffed Puffs
03.2021 - Current
- Responsible for ensuring the right product is stored and delivered to correct locations on time to the quality required while focusing on cost effectiveness
- Responsible for all Stuffed Puffs internal warehousing, third party warehouse operations and order entry and planning
- Manages staff of warehouse supervisor, customer service and E- Commerce
- Oversea warehouse operations in Bethlehem
- Manage relationships with 3PL’s and outside warehouse
- Identifies co- packing opportunities
- Conduct Reps as needed on 3PL partners
- Manage E-Commerce
- Responsible to maintain the manual order to cash flow process, facilitate incoming purchase orders and data entry, track orders through delivery, and provide status of orders to brokers, customers and sales
- Communicate and schedule sales orders, transfers, and inventory movements with warehouse and carriers
- Respond to carrier inquiries, and handle freight claims and OS&D issues as they arise
- Look for opportunities to reduce cost, improve relationships, and streamline processes
- Work closely with Marketing, Sales, Finance, and Supply Chain, to ensure flawless and timely delivery of new and existing products
- Act as liaison between
- Stuffed Puff brokers, customers and 3PL Logistics providers
- Know how to best manage and communicate shipment status updates, issues and planning both internally and externally.
Assistant Operations Manager
OCS Logistics
04.2002 - 03.2021
- Responsible for US, Canadian and international fulfillment, and logistic execution
- Provide operational, logistics and system support to ensure continuous improvements in productivity, customer satisfaction and controlled costs
- Accountable operational performance management, adherence of quality controls, processes, procedures, and policies
- Manage 65-100 direct employees and responsible for their training, performance management and career development
- Manages and leads order fulfillment and shipping department team, including performance reviews, staff training and development, hiring, terminations, and coaching and counseling
- Oversee all fiscal responsibilities including budgeting and payroll along with directing budgets to ensure financial performance objectives are achieved
- Develops high performing teams that attain objectives, and delivers best practice results, added value, and continuous improvements initiatives
- Strong communicator who builds and establishes strong lines of communication with operations team, planning, project management teams and senior management
- Interprets, analyzes, and reviews data
- Provides meaningful logistics data to leaders within organization to aid customer service, operational and logistics cost improvements
- Supports continuous improvement initiatives through cross functional collaboration by identifying inefficiencies, and cost optimization opportunities
- Selects carriers/suppliers while monitoring service levels against expected performance criteria
- Ensures integrity of inventory accuracy and manage stock movements with help of direct reports
- Properly plan operational execution and logistics to attain customers’ expectations for delivery times and produce all relevant documentation required
- Performs analyzes and collaborates to resolves operational or logistic issues
- Implementation team for Manhattan Associates WMS (PKMS) software implementation and SOP development
- Determine work procedures, labor management and value-added workflow
- Excellent strategic and analytical thinking, problem solving and rapid decisions
- Work in fast-paced, manage multiple tasks simultaneously in deadline-oriented environment
- Manage vendor relationships with transportation providers.
Education
Bachelor of Arts - Business Administration/Human Resources
DESALES UNIVERSITY
Center Valley, PA12.2023
Associate of Arts - Business Administration
NORTHAMPTON COMMUNITY COLLEGE
Bethlehem, PA05.2010
Skills
- Ability to lead and develop people utilizing excellent communication skills
- Rigorously Organized, Multi-tasker with strong attention to detail
- Excellent problem-solving skills to identify, analyze and recommend solutions with ability to lead,
- Communicate and transfer knowledge to others
- Proven track record of delivering excellent business results under demanding timetables
- Strong computer and system navigation skills
- Front Line Leadership Training
- Warehouse Management Systems (WMS)/AS400 Manhattan associates
- Proficiency in Microsoft Office (Word, Excel, Access)
- Oracle/NetSuite
- Supply Chain/Logistics
- E-Commerce
- Warehouse/Performance Management
- Order Fulfillment
- Vendor Management
- Order Entry
- Human Resources
- Coordinate Transportation
- Performance Monitor
- Safety Regulations Implementation
- Carrier Negotiations
- Manage Distribution Center
- Complaint Investigation and Resolution
- Shipping and Receiving
- Traffic Management
- Distribution and Warehousing
Timeline
Warehouse/ Logistics Manager
Stuffed Puffs
03.2021 - Current
Assistant Operations Manager
OCS Logistics
04.2002 - 03.2021
Bachelor of Arts - Business Administration/Human Resources
DESALES UNIVERSITY
Associate of Arts - Business Administration
NORTHAMPTON COMMUNITY COLLEGE
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