Siobhan Kingston

Summer Camp Coordinator

• Maintained a safe and welcoming environment for campers, addressing any behavioral issues promptly and professionally.
• Communicated with parents and staff regarding children or program issues.
• Motivated camp counselors.

Guest Service Representative (Venetian Pool)

• Assisted guests with reservations, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Guest Service Representative (Country Club)

• Greeted incoming visitors and customers professionally and provided friendly assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Created 'New Leeds' on TripleSeat
• Kept reception area clean and neat to give visitors positive first impression.

Turas Nua (English translation: New Journey) works as part of the Irish Dept. of Social Protection.

It aims to identify service users individual support needs and/or their barriers to personal development which are preventing them from living independent of state financial supplementation.

• Managed caseload of 100-130 efficiently, ensuring timely interventions and follow-up on ongoing cases, contributing to positive outcomes for clients.
• Interviewed clients to assess individual situations, current limitations and eligibility for public assistance programs.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Developed comprehensive progress plans tailored to individual client needs, promoting long-term growth and stability.
• Liaised with local employers to create job opportunities for clients seeking employment, facilitating successful reintegration into the workforce and economic independence.
• Documented client progress and activities in accordance with agency policies and procedures.
• Collaborated with other state program offices to provide applicants with additional supports to meet needs.
• Participated in professional development and training opportunities to enhance clinical skills.
• Organized skills workshops and adult literacy sessions for community members, expanding educational outreach efforts.
• Facilitated small group activities to encourage newer members of the community to develop their conversational English skills.
• Coordinated online training courses for service users to promote independent up-skilling or re-training.

• Key holder – Opening & closing the office. Responsible for staff's access to cash & balancing the accounts each day.
• Processing social welfare payments – tracking unclaimed payments & notifying the Dept. of Social Protection of concerns and discrepancies.
• Managed daily cash transactions with accuracy, ensuring proper documentation and adherence to banking regulations.
• Acquired comprehensive knowledge of banking regulations, ensuring full compliance with policies and procedures.
• Collaborated with colleagues to cross-sell additional banking services, increasing overall revenue.
• Enhanced customer satisfaction by providing efficient, accurate and personalized services.
• Trained new team members on best practices related to all services and products.

I worked in different roles at SHC in the Student Services Department due to internal promotions:

Student Services Senior Administration:

• Kept office operations running smoothly by providing effective communication and administrative skills.
• Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
• Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.

Admissions & Retention Officer: 1 year

• Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
• Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
• Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
• Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
• Built relationships with high school counselors, fostering a network of referrals for potential applicants.
• Facilitated campus tours for prospective students, showcasing the university''s facilities and resources.
• Conducted exit interviews for departing students, gathering feedback to improve the overall admissions experience for future applicants.
• Improved student retention rates by collaborating with faculty and staff to develop support services.
• Enhanced the university''s reputation through attending college fairs and other events to promote programs.
• Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
• Collaborated with marketing teams to create promotional materials that highlighted the strengths of university programs offered.

Student Support & Pastoral Wellbeing Officer: 1 year

• Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success.
• Reduced dropout rates by closely monitoring attendance records, reaching out to absentees in a timely manner to offer assistance.
• Acted as a liaison between students facing disciplinary issues and school administrators, providing guidance towards constructive resolutions.
• Organized workshops on stress management, time management, and study skills to enhance overall student performance levels.
• Coordinated tutoring sessions and study groups, helping students reach their full potential academically.
• Managed confidential student records diligently, maintaining accuracy and privacy in accordance with legal requirements.
• Ensured timely resolution of student concerns by efficiently addressing their needs and connecting them with appropriate resources.
• Continuously updated knowledge of best practices for student support, attending relevant conferences and trainings to maintain a high level of expertise.

Student Support & Pastoral Wellbeing Team Manager: 1 year

• Conducted professional development sessions for Student Support Officers on topics related to supporting at-risk students effectively within the classroom setting.
• Evaluated the effectiveness of support services on an ongoing basis, making data-driven decisions to continuously improve student outcomes.
• Mentored new Student Support Coordinators, sharing best practices and contributing to a cohesive team dynamic.
• Promoted positive behavior among students by modeling respect, empathy, and effective problem-solving skills in all interactions.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Assisted in event planning and execution, e.g. coffee mornings, staff parties, clients functions.