Siobhan Marsh

• Managed client projects: Coordinated teams to deliver utility services on time and within budget, using CRM tools to track interactions and milestones.
• Led IT system integration: Ensured seamless adoption of new technology for utility clients, analyzing CRM data to optimize customer engagement.
• Executed energy projects: Led efficiency programs and renewable installations, using data analysis to monitor impact and client satisfaction.
• Drove revenue growth: Increased annual revenue by 20% through upselling and cross-selling, informed by CRM insights and data analysis.

• Managed program initiatives resulting in a 10% increase in energy efficiency, exceeding EmPower Maryland savings goals.
• Collaborated with software development vendors to enhance Energy Efficiency software, resulting in a 15% increase in user satisfaction and improved departmental processes.
• Led team to ensure 100% compliance with the Company's Code of Conduct and Maryland PSC Requirements, increasing customer trust.
• Successfully managed project pipeline, financial estimates, and energy estimates to meet program goals and improve overall forecast accuracy.

Project Manager

• Provided technical expertise and design/build capabilities, resulting in 99% customer satisfaction for EVSE installation and improvements.
• Improved customer satisfaction by 20% through managing BGE New Business customer expectations, educating, and consulting on project design and implementation.
• Streamlined project management process by designing and collaborating with the Green Power Connect team to build the Connect the Grid (CTG) software database.

• Conducted thorough research and analysis, leading to the development of new procedures resulting in improved safety measures.
• Implemented new strategies for FAA CAEG programs, leading to a 20% improvement in program performance.
• Evaluated and addressed Engineers' and Architects' needs using Tableau, resulting in improved business process documentation for future reference.

• Managed and supervised the team to complete 50 facility condition assessments on time and within budget, improving overall project productivity.
• Streamlined communication and increased transparency by implementing a new system to manage mechanical equipment inventory.

• Increased energy efficiency by 25% through successful management of building improvement projects at the Library of Congress and Fort Meade Military Base.
• Maximized energy conservation by successfully implementing ECMs for electrical lighting, irrigation systems, HVAC, and DDC upgrades, resulting in a 30% reduction in carbon footprint.
• Coordinated and managed project delivery tasks, resulting in quantity assessment accuracy and on-time project completion, meeting all client expectations.

• Represented BGE Gas and Electric in meetings with various agencies and organizations, resulting in successful implementation of projects and improved relationships.
• Experienced in standard software applications such as Project Management Asset Suite 8, Hyperion, Microsoft Office Suite (Word, PowerPoint, Excel, Visio, SharePoint), and Power BI.
• Assisted with project scope development, proposal review, and contractor selection.

• Managed multiple energy efficiency projects in Pepco, Delmarva, and Prince George's County for the EmPower Maryland program.
• Communicated program requirements to customers and business development leads to make proper referrals and provide required program forms.
• Organized project milestones in CRM database, leading to improved project tracking and timely completion of tasks, resulting in a 90% on-time delivery rate.

• Strategically supported BGE, Pepco, Delmarva EmPower MD Programs, cutting energy consumption by 15%, saving $1M for clients.
• Communicated program requirements to customers and business development leads to make proper referrals and provide required program forms.
• Ensured all project files met procedural and quality guidelines, accurately entered project data and milestones into CRM database.
• Reviewed technical and engineering schematics as well as cost analysis on energy efficiency projects.

• Coordinated with project managers and engineers to manage schedules, project requirements, personnel, and project development for multi-million-dollar projects.
• Trained 10 new hires on local tasks and requirements, improving onboarding efficiency by 25% and reducing errors by 15%.
• Maximized project efficiency by attending sites and monitoring performance, reviewing monthly payroll expenditures for accuracy and certification.

• Implemented energy efficiency utility programs for residents and multi-family complexes, resulting in several thousand kW, natural gas therms, and gallons of water saved.
• Educated customers and promoted participation in utility-driven energy-efficient programs designed to reduce electric, gas, and water usage, resulting in lower energy costs.