Siobhan Patten
Seattle,WA
Summary
- 10+ years of experience in leadership & management, working with a diverse team comprising of 10 or more individual contributors in an office setting.
- Driven to deliver consistent customer satisfaction, in high-risk financial industry
- Effective verbal and written communication skills, especially in high-stress or critical situations.
- Quick learner, goal-oriented, and innovative. Exceptional competency in handling tasks both individually as well as within a team. Experience in creating step by step job Aids for a facility comprising of 800+ employees. Authorized to work in the US for any employer
- Experienced with managing front desk operations and delivering superior customer service. Utilizes organizational and communication skills to ensure smooth daily operations. Track record of maintaining welcoming and efficient environment for guests and staff.
Overview
14
14
years of professional experience
Work History
Front Desk
City of Shoreline
03.2024 - Current
- Monitors Rentals
- Registers Residents for Recreational Classes
- Monitors Facility and makes sure maintenance is up to date
- Monitors Recreational Sports and Drop ins
- Receives various payments
- Assists with Community activities within Recreation Center
Administrative Support
Prairie Quest Consulting
12.2022 - Current
- Schedules Routine maintenance on all division Vehicles
- Fields and manages vehicle and support Requests
- Closes out Reservations and updates mileage
- Ensures all motor pool information is up to date
- Adds visitors into system
- Checks in and checks out visitors from center
- Assists with Travel Vouchers for the OMI division
- Assists with developing job aids and SOPs for the whole center and its staff
- Supply Inventory for the center
- Submits receipts to government agencies
- Assists in Mail room process’ for the center
- Conducts routine data entry and audits needed from facilities
- Handles confidential information for invitational Travelers
- Schedules and Manages room blocks with hotels for agency meetings
Administrative Assistant/Escrow Assistant
In-House Escrow
02.2022 - 11.2022
- Reviews Purchase and Sale contracts, managing paper and web application processes
- Creates, updates, and closes records for mutual accepted orders, as well as listings
- Orders and reviews Title reports
- Fields, schedules, and reviews inquiries from sellers and buyers
- Oversees and assists clients throughout the escrow process
- Send and Receive documents to be Esigned by clients via online web applications
- Orders utility estimates and reflects payments on statements for clients
- Issues certifications and receipts of money into escrow accounts
- Orders Payoffs for utilities and mortgages at administration level
Administrative Assistant/Receptionist
Washington First Mortgage
08.2020 - 02.2022
- Assists with payroll, by depositing checks and updating payment spreadsheets
- Proficient in Lodasoft, Point, and Byte
- Creates and maintains staff logs and company vehicle management via spreadsheets on Excel
- Creates new loan files
- Orders, tracks, and manages procurement of supplies for the office
- Inputs and secures highly sensitive information needed throughout loan process
- Sends and receives packages within the office
- Directly communicates to title companies
- Deposits, prints, and manages checks for accounts payable and receivable
Manager
Starbucks
11.2014 - 08.2020
- Handles hiring of baristas including onboarding, new hire and refresher training
- Prepares weekly departmental staffing and schedules
- Reviews reports such as sales, customer satisfaction and transaction count
- Generates plans of improvement in the department
- Oversees inventory, purchasing and seasonal display for the store
- Handles all customers questions and needs, instructing and encouraging employees to do the same
- Schedules and leads team meetings
- Aids Starbucks operations management, conducting conference calls with my district
- Leads interview process for potential new hires and oversees onboarding procedures
Receptionist
Harmony Massage
11.2017 - 11.2018
- Handles and answers patient insurance inquiries on co-pays
- Verifies insurance eligibility and coverage
- Scribes detailed information communicated with clinical staff
- Responds to phone calls addressing billing and other inquiries
- Performs patient scheduling for new and established patient appointments
- Communicates with patients in person and over the phone with emphasis on privacy
- Uses QuickBooks to update billing and document payments from clients
- Industry-standard data entry for client's files and billing
Assistant Manager
Starbucks
07.2011 - 11.2014
- Supervises employees to engage in sales, inventory and training
- Reconciles cash and receipts, surveys and staffing requirement
- Enforces company rules and procedures
- Trains and evaluates personnel in sales and customer service
- Maintains all merchandising, inventory, marketing and visual guidelines for the store
Education
Certification in Loan Processing -
Campus Mortgage (NAMP)
High School Graduate -
Inglemoor High School
Kenmore, WA09.2010
Skills
- Driven to deliver consistent customer satisfaction, in high-risk financial industry
- Effective verbal and written communication skills, especially in high-stress or critical situations
- Quick learner, goal-oriented, and innovative
- Exceptional competency in handling tasks both individually as well as within a team
- Experience in creating step by step job aids for a facility comprising of 800 employees
Personal Information
Total Experience: 10+ years of experience in leadership & management, working with a diverse team comprising of 10 or more individual contributors in an office setting.
Timeline
Front Desk
City of Shoreline
03.2024 - Current
Administrative Support
Prairie Quest Consulting
12.2022 - Current
Administrative Assistant/Escrow Assistant
In-House Escrow
02.2022 - 11.2022
Administrative Assistant/Receptionist
Washington First Mortgage
08.2020 - 02.2022
Receptionist
Harmony Massage
11.2017 - 11.2018
Manager
Starbucks
11.2014 - 08.2020
Assistant Manager
Starbucks
07.2011 - 11.2014
High School Graduate -
Inglemoor High School
Certification in Loan Processing -
Campus Mortgage (NAMP)
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