Siobhan Scheier
El Paso,TX
Summary
Experienced entrepreneur with over 7 years of experience in small business management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
- Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Energetic supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Facilitator
Charter Spectrum
EL PASO, TX
02.2024 - Current
- Facilitated group discussions and activities to ensure successful outcomes.
- Provided feedback on team performance, identifying areas for improvement.
- Assessed participant learning needs in order to tailor sessions accordingly.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Organized materials and resources required for each session in advance.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Maintained records of attendance, participation, and other relevant information.
- Supported learners by providing additional guidance where necessary.
- Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
Technical Support Representative
Charter Spectrum
EL PASO, Texas
10.2021 - Current
- Troubleshot customer inquiries related to software and hardware issues.
- Maintained detailed records of customer interactions and transactions.
- Created reports on customer complaints and feedback for management review.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Recommended upgrades or additional features that could enhance user experience.
- Collaborated with other departments such as sales, marketing, engineering., as required.
- Participated in special projects as assigned by management team.
- Provided training and guidance to junior staff members as needed.
Supervisor
Alorica
El Paso, Texas
02.2021 - Current
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Coached and mentored 20+ staff members through constructive feedback to develop long-term career goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Created training manual for all employees to use as reference guide.
- Upheld internal standards and productivity goals to meet call back and positive voc targets.
- Met with each associate to establish realistic monthly sales goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Mitigated risk by ensuring regulatory compliance
- Supervised 14 customer service calls per week to track support issues and improve operating procedures.
- Led staff meetings for team of 7 to communicate retention directives.
- Coordinated work of 7 employees by offering clear direction and motivational leadership.
Customer Service Representative
Alorica
El Paso, Texas
09.2020 - 02.2021
- Set up and activated customer accounts.
- Assessed customer needs and upsold products and services to maximize sales.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered 20+ inbound calls per day and directed to individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded company productivity standards on consistent basis.
- Assessed customer account information to determine current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers to determine best methods to resolve service and billing issues.
Business Owner
Self Employed
El Paso, Texas
02.2017 - 02.2021
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Capitalized on social media platforms such as Pinterest to increase market awareness and recruit sales agents.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Kiosk Owner
Self Employed
El Paso, Texas
06.2012 - 03.2014
- Loaded and unloaded boxes and pallets of merchandise weighing as much as 60 pounds.
- Studied geographic areas to identify potential buyers and increase door-to-door sales [Number]%.
- Processed transactions by calculating purchase totals and collecting payments.
- Answered questions and assisted customers with item selection.
- Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
- Met monthly sales goals by offering excellent customer service.
Dog Groomer
Happy Paws Dog Grooming
El Paso, Texas
11.2010 - 08.2011
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately.
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Kiosk Manager
Sekou
Texas City, TX
10.2008 - 12.2010
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Provided useful product guidance to assist customers with buying decisions.
- Communicated product details and demonstrated benefits to connect with customers and complete sales.
- Led and motivated sales team to meet and exceed sales goals.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Recognized for surpassing sales and Organizing inventory
Education
GED -
Epcc
El Paso, TXSkills
- Shipping and Receiving
- Inventory Control
- Process Improvement
- Cleaning
- Purchasing
- Business Development
- Product Sales
- Package tracking
- Shipping management
- Business operations
- Problem resolution
- Leadership
- Goal-oriented
- Processes and procedures
- Issue and conflict resolution
- Flexible
- Collaboration
- Communication
- Teambuilding
- Inclusivity
- Facilitation Techniques
- Task Delegation
- Advocacy
- Relationship Building
- Team Collaboration
- Attention to Detail
- Problem-solving aptitude
- Excellent Communication
- Continuous Improvement
- Goal Setting
- Professional Demeanor
- Analytical Thinking
- Effective Communication
- Interpersonal Skills
- Reliability
- Adaptability
- Teamwork and Collaboration
- Problem-solving abilities
- Deductive Reasoning
Websites
Affiliations
active and creative artist with several published works and displayed pieces in local businesses, business oriented and highly motivated entrepreneur with goals of being a business owner some day. Empathetic cat lover that regularly donates to animal welfare charities.
Accomplishments
- published art in multiple E-zines and muralist for several affluent El Pasoans, and small businesses
- frequently asked to participate in facilitation of new hires, always accepted requests
- bronze and silver award winner in current position for exceeding stats and target goals
- great rapport with colleagues and management and regularly encouraged to apply for hire roles in leadership
Timeline
Facilitator
Charter Spectrum
02.2024 - Current
Technical Support Representative
Charter Spectrum
10.2021 - Current
Supervisor
Alorica
02.2021 - Current
Customer Service Representative
Alorica
09.2020 - 02.2021
Business Owner
Self Employed
02.2017 - 02.2021
Kiosk Owner
Self Employed
06.2012 - 03.2014
Dog Groomer
Happy Paws Dog Grooming
11.2010 - 08.2011
Kiosk Manager
Sekou
10.2008 - 12.2010
GED -
Epcc