Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Siobhan Shorb

Siobhan Shorb

Vancouver,WA

Summary

I have received awards for my customer service abilities. I’ve worked in customer service for over 20 years.

Overview

2026
2026
years of professional experience

Work History

Operations

Kohls Department Store
  • Directed geothermal operations, equipment usage and system upkeep.
  • Developed waste-control policies to maintain profitable operations.
  • Drafted and disseminated operations reports.
  • Monitored network hardware operations to evaluate proper configuration.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Planned sequence of operations and established schedule.
  • Assisted customers with self-checkout machine operations.
  • Trained new personnel regarding company operations, policies and services.
  • Supported daily operations and system maintenance procedures.
  • Streamlined equipment setup process, minimizing downtime during field operations.
  • Streamlined freight operations by implementing efficient processes and procedures.
  • Streamlined backroom operations for improved efficiency and customer satisfaction.
  • Optimized resource allocation for increased productivity in field operations.
  • Coordinated documents for Type branch operations.
  • Established foundational processes for business operations.
  • Observed packing operations to verify conformance to specifications.
  • Provided operations support for specific design portfolios.
  • Streamlined operations for improved team productivity and service quality.
  • Assisted operations manager with planning of routine operations and special projects.
  • Optimized operations with proactive maintenance, minimizing unexpected equipment failures.
  • Collaborated with other staff to support smooth daily operations.
  • Developed presentations and generated reports to facilitate office operations.
  • Supervised daily configuration activities and business systems operations.
  • Monitored machine operations and fixed minor malfunctions.

Store Manager

J & S Hobbies and Crafts
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Sales Associate

Sears
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in customer orders.
  • Maintained organized merchandise displays, optimizing product visibility and accessibility for shoppers.
  • Collaborated with team members to achieve sales goals, fostering a supportive work environment.

Sales Associate

GameStop

Sales Associate

Wet Seal
  • Directed geothermal operations, equipment usage and system upkeep.
  • Developed waste-control policies to maintain profitable operations.
  • Drafted and disseminated operations reports.
  • Monitored network hardware operations to evaluate proper configuration.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Planned sequence of operations and established schedule.
  • Assisted customers with self-checkout machine operations.
  • Trained new personnel regarding company operations, policies and services.
  • Supported daily operations and system maintenance procedures.
  • Streamlined equipment setup process, minimizing downtime during field operations.
  • Streamlined freight operations by implementing efficient processes and procedures.
  • Streamlined backroom operations for improved efficiency and customer satisfaction.
  • Optimized resource allocation for increased productivity in field operations.
  • Coordinated documents for Type branch operations.
  • Established foundational processes for business operations.
  • Observed packing operations to verify conformance to specifications.
  • Provided operations support for specific design portfolios.
  • Streamlined operations for improved team productivity and service quality.
  • Assisted operations manager with planning of routine operations and special projects.
  • Optimized operations with proactive maintenance, minimizing unexpected equipment failures.
  • Collaborated with other staff to support smooth daily operations.
  • Developed presentations and generated reports to facilitate office operations.
  • Supervised daily configuration activities and business systems operations.
  • Monitored machine operations and fixed minor malfunctions.

Customer Service Representative

Kohls Department Store
10.2020 - Current
  • Assisted customers with inquiries and product selection, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
  • Collaborated with team members to restock merchandise, ensuring store cleanliness and organization.
  • Educated customers on current promotions and loyalty programs, driving participation and engagement.
  • Maintained knowledge of store policies and procedures, providing accurate information to customers.
  • Monitored inventory levels and communicated restocking needs to management for timely replenishment.
  • Trained new staff on customer service protocols, fostering a cooperative team environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Lead Sales Associate

Sephora at Kohls
05.2023 - 08.2024
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Assisted in product selection, providing tailored recommendations to meet customer needs.
  • Maintained visual merchandising standards, ensuring appealing store displays that attract customers.
  • Trained new associates on sales techniques and product knowledge to boost team performance.
  • Executed inventory management tasks, ensuring accurate stock levels and timely replenishment.
  • Fostered a collaborative team environment, promoting communication and sharing of best practices.
  • Resolved customer inquiries effectively, maintaining professionalism in challenging situations.
  • Participated in promotional events, driving engagement and increasing store traffic through strategic outreach efforts.
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed and maintained knowledge of current sales and promotions.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
  • Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to team objectives in fast-paced environment.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Set and achieved company defined sales goals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Stayed current on company offerings and industry trends.
  • Presented professional image consistent with company's brand values.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.

Assistant Store Manager

Roz and Ali
04.2017 - 01.2019
  • Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
  • Coordinated staff schedules to optimize coverage during peak hours, enhancing team performance.
  • Supported inventory management through accurate stock assessments and timely replenishment orders.
  • Trained new employees on store policies, procedures, and customer service standards to ensure consistency.
  • Implemented visual merchandising strategies that improved product presentation and increased sales engagement.
  • Resolved customer inquiries and complaints effectively, fostering positive shopping experiences and loyalty.
  • Monitored sales performance data to identify trends and recommend actionable improvements for growth.
  • Collaborated with management to develop promotional events that boosted foot traffic and brand awareness.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Fitness And Health -

International Sports Science Association
Carpinteria, CA
04.2022

Skills

  • Production operations
  • Boring operations
  • Tenoning operations
  • Influence operations
  • POS operations

Timeline

Lead Sales Associate

Sephora at Kohls
05.2023 - 08.2024

Customer Service Representative

Kohls Department Store
10.2020 - Current

Assistant Store Manager

Roz and Ali
04.2017 - 01.2019

Operations

Kohls Department Store

Store Manager

J & S Hobbies and Crafts

Sales Associate

Sears

Sales Associate

GameStop

Sales Associate

Wet Seal

Fitness And Health -

International Sports Science Association

Similar Profiles

CREATE PROFILE
Siobhan Shorb