Siobhan Williams
Lexington ,KY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Meter Technician
Day Zimmermann Group (KY American Water Company)
Lexington, KY
05.2024 - Current
- Demonstrated professionalism while interacting with customers, addressing concerns, and answering inquiries.
- Continuously updated technical knowledge through ongoing education and training opportunities.
- Facilitated efficient communication between field technicians and office staff for seamless operations coordination.
- Championed energy conservation initiatives within the organization by promoting best practices in meter management.
Delivery Driver
Amazon (S&H Delivery)
Lexington, KY
12.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Pharmacy Technician
Knipper Pharmaceutical
Louisville, KY
05.2023 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Delivery Driver
Amazon (Goss Hall)
Louisville, KY
12.2019 - 05.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Patient Services Representative
Mortenson Family Dental
Louisville, KY
10.2015 - 03.2016
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
Membership Representative
Mindlance, Inc. (Anthem Blue Cross Blue Shield)
Louisville, KY
10.2014 - 02.2015
- Coordinated effective cross-promotional partnerships with other organizations to increase exposure and drive membership growth.
- Organized successful events that attracted new members while providing valuable networking opportunities for existing ones.
- Enhanced overall member satisfaction by conducting regular surveys, analyzing feedback, and implementing improvements accordingly.
- Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and offering tailored solutions to meet member needs.
Education
Criminalistics And Criminal Science
Southern New Hampshire University
Hooksett, NHSkills
- WorkDay
- CICS
- PCPW
- Open Dental
- HRIS
- ADP
- MS Excel
- MS Word
- MS Outlook
- Lotus Notes
- Windows
- HIPPA Training
- Medical Terminology
- Word Processing
- Billing Claims
- BPM
- WellPoint Exchange Manager
- CA Mainframe
- Ventaner Access
- ORCC Transcentral
Timeline
Meter Technician
Day Zimmermann Group (KY American Water Company)
05.2024 - Current
Delivery Driver
Amazon (S&H Delivery)
12.2023 - 04.2024
Pharmacy Technician
Knipper Pharmaceutical
05.2023 - 11.2023
Delivery Driver
Amazon (Goss Hall)
12.2019 - 05.2023
Patient Services Representative
Mortenson Family Dental
10.2015 - 03.2016
Membership Representative
Mindlance, Inc. (Anthem Blue Cross Blue Shield)
10.2014 - 02.2015
Criminalistics And Criminal Science
Southern New Hampshire University