Siobhán O'Neill
Weymouth
Summary
Detail-oriented administrative professional with a strong background in customer service, data management, and operations support across regulated industries. Experienced in handling sensitive information, coordinating schedules, and supporting cross-functional teams in fast-paced environments. Known for delivering exceptional service, maintaining accuracy under pressure, and learning new systems quickly. Eager to apply administrative strengths and customer-focused mindset to a medical office or healthcare setting.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
The Heritage Club
02.2025 - Current
- Oversees store operations, POS systems, and regulatory compliance
- Manages shift operations, supplies resources and monitors team performance to keep business profitable and running smoothly
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Lease Servicing Specialist
CoBank
06.2022 - 06.2024
- Processed lease payoffs and supported payment servicing operations
- Trained new hires and maintained strong partner relationships
- Generated reports to track performance and analyze trends
Customer Service Representative
CoBank
03.2022 - 06.2022
- Handled payment processing and high-volume customer inquiries
- Resolved over 80% of backlogged support tickets through cross-functional coordination
Medical Administrative Assistant
Aviation Medicine Advisory Service
08.2021 - 02.2022
- Assisted with FAA drug and alcohol testing programs, ensuring compliant scheduling and documentation
- Managed medical record intake and data entry into FAA and CRM systems with accuracy and confidentiality
- Coordinated travel, appointments, and follow-ups for airmen undergoing certification reviews
- Provided administrative support to clinical and business operations teams
Administrative Assistant
Dune Jewelry
06.2018 - 12.2019
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Supported process improvements and internal system upgrades
- Oversaw office supply inventory management and ensured smooth administrative operations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Education
Associate’s Degree - Business Management
Quincy College
Quincy, MASkills
- Patient scheduling & coordination
- Healthcare records administration
- Expertise in HIPAA standards
- Logistics management
- Data entry precision
- Google Suite
- Microsoft Office
- Insurance & reimbursement support
- Client relations management
- Cross-channel communication
Timeline
Shift Supervisor
The Heritage Club
02.2025 - Current
Lease Servicing Specialist
CoBank
06.2022 - 06.2024
Customer Service Representative
CoBank
03.2022 - 06.2022
Medical Administrative Assistant
Aviation Medicine Advisory Service
08.2021 - 02.2022
Administrative Assistant
Dune Jewelry
06.2018 - 12.2019
Associate’s Degree - Business Management
Quincy College
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