Siomary D. Mercado
Ansonia,CT
Overview
11
11
years of professional experience
Work History
Parts Specialist
Kenworth Truck Sales
12.2020 - 01.2025
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Parts specialist/part manager assistant
Executive Auto Group Kia
08.2019 - 11.2020
Counter help/parts manager
Audi of Wallingford
08.2019 - 03.2020
- Call center, parts, sales
- Inventory
Counter person/Commercial Parts Pro
West Springfield Auto Inc
10.2018 - 08.2019
- Help in delivery parts when needed/ answering phone taking orders/ commercial department
Parts Sale Manager
Pep Boys Auto Parts
02.2017 - 06.2019
- Closing/opening Manager, payroll, customer service parts department, shift leader, data entry and Inventory
Part Pro Specialist\\Admin
Auto Zone Auto Parts
08.2013 - 02.2017
- Driver/Management closing shift manager, customer service floater also ran Auto Zone regional office administrator
Education
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Brio Academy of Cosmetology
Meriden, CT08.2008
High School -
Orville Platt Tech
Meriden, CT01.2006
Skills
- Spreadsheets, data entry, Microsoft Word, inventory, call center, Spanish speaker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Parts Specialist
Kenworth Truck Sales
12.2020 - 01.2025
Parts specialist/part manager assistant
Executive Auto Group Kia
08.2019 - 11.2020
Counter help/parts manager
Audi of Wallingford
08.2019 - 03.2020
Counter person/Commercial Parts Pro
West Springfield Auto Inc
10.2018 - 08.2019
Parts Sale Manager
Pep Boys Auto Parts
02.2017 - 06.2019
Part Pro Specialist\\Admin
Auto Zone Auto Parts
08.2013 - 02.2017
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Brio Academy of Cosmetology
High School -
Orville Platt Tech
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