Sion Stephens

• Evaluates client contracts ensuring precision in service rates compliance and system configuration.
• Troubleshoots application and database performance issues, enhancing system reliability.
• Develops and maintains internal procedures, increasing team efficiency and consistency.
• Leads cross-functional collaboration between IT, Claims System, and Account Management teams.
• Manages reporting metrics tied to Claims accuracy and compliance requirements impacting.
• Facilitates onboarding process for new hires to enhance team capability and foster knowledge exchange.

• Analyzed data reports on medical billing and security risks to identify trends and recommend actions.
• Collaborated with QA and business teams to address discrepancies and enhance system accuracy.
• Maintained strong client and stakeholder relationships to streamline workflows and enhance service delivery.
• Compiled reports highlighting key findings for stakeholders and management to facilitate informed decision-making.
• Led training sessions for team members and new hires to enhance knowledge and ensure consistent practices.

• Administered comprehensive records encompassing medication tracking, behavioral reports, and client progress.

• Leveraged data-driven insights to bolster client outcomes.

• Maintained steady care delivery and ensured compliance with relevant care standards.

• Carried out 20–30 daily transaction assessments to uncover high-risk financial activity.
• Ensured adherence to banking regulations, including NACHA rules and compliance standards.
• Supported regulatory audits and fraud investigations in collaboration with IRS, Compliance, and Legal teams.