Summary
Overview
Work History
Education
Skills
Timeline
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Sione Bourke

San Jose,United States

Summary

Experienced water heater technician with a proven track record of improving service efficiency and customer satisfaction through effective installation and maintenance practices. Skilled in customer service, problem solving, and team collaboration, consistently reducing response times and enhancing client retention rates. Committed to upholding safety compliance and efficient time management, with a strong desire to further refine technical support capabilities for optimal performance.

Overview

5
5
years of professional experience

Work History

Water Heater Technician

Accomplished Water Heaters
10.2024 - Current
  • Installed and maintained water heaters, ensuring performance and safety compliance.
  • Diagnosed and repaired systems, enhancing customer satisfaction through effective resolutions.
  • Performed cost assessments, providing clients with clear project expense estimates.
  • Led service calls for residential and commercial clients, delivering timely solutions under pressure.
  • Ensured compliance with industry regulations during installations and repairs.
  • Streamlined inventory management, maintaining optimal stock levels for parts and tools.

Water heater Technician

Bay Area Water Heaters
10.2021 - 10.2024
  • Installed and serviced water heaters, improving efficiency and customer satisfaction. Reduced response time, leading to higher client retention rates.
  • Meticulously inspected and maintained water heating systems, ensuring optimal performance. Documented comprehensive service reports, facilitating future maintenance.
  • Conducted thorough inspections and maintenance of water heating systems, ensuring peak performance. Prepared detailed service reports for future reference.

Truck Loader

CSA Transportation
12.2020 - 10.2021
  • Organized and loaded freight at CSA Transportation, optimizing space and ensuring safety. Maintained load records.
  • Promoted teamwork in fast-paced loading environment, coordinating with drivers and warehouse staff for smooth logistics.
  • Operated forklifts and pallet jacks for efficient freight handling.
  • Managed inventory accuracy through careful shipment tracking and documentation.
  • Ensured safe working environment by following safety protocols and conducting equipment inspections.

Education

High School Diploma -

Merrill West High School
06.2018

Skills

  • Client support
  • Troubleshooting and support services
  • Regulatory safety compliance
  • Collaborative teamwork
  • Effective time management
  • Water heater maintenance
  • Temperature regulation systems
  • Equipment evaluation
  • Safety valve inspection
  • Pressure relief valve expertise

Timeline

Water Heater Technician

Accomplished Water Heaters
10.2024 - Current

Water heater Technician

Bay Area Water Heaters
10.2021 - 10.2024

Truck Loader

CSA Transportation
12.2020 - 10.2021

High School Diploma -

Merrill West High School

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Sione Bourke