Sione Jones
Summary
Dynamic Biotechnical Account Manager with a health sciences background. Proven track record, consistently exceeding sales goals and enhancing client satisfaction. Skilled in Customer Relationship Management and data analysis, I leverage cross-functional collaboration to drive growth and retention, ensuring exceptional service and strategic solutions for clients in the biotechnical sector.
Overview
4
4
years of professional experience
Work History
Account Manager
Thermo Fisher Scientific
10.2022 - Current
- Managed the highest grossing account at Thermo Fisher Scientific.
- Consistently achieved over 100% of targeted sales goals and exceeded performance expectations.
- Sold hundreds of thousands of various biotechnical products in pharmaceutical labs.
- Utilized CRM software to track sales activities and client interactions.
- Analyzed market and site-wide trends to identify growth opportunities and adjust sales strategies.
- Collaborated with cross-functional teams and various organizations to deliver comprehensive solutions.
- Increased client satisfaction by becoming a customer advocate.
- Maintained high client retention rate by providing exceptional customer service through addressing their needs and de-escalating issues promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Sales Development Program Representative
Thermo Fisher Scientific
10.2022 - 02.2023
- Participated in intensive sales development training.
- Collaborated on cross-departmental projects.
- Trained on Thermo Fisher's extensive product portfolio.
- Learned and utilized CRM tools to manage customer relationships.
- Developed and maintained relationships with clients and stakeholders.
- Collaborated with senior sales professionals across the U.S.
Law Clerk
Al-Uqdah Law
03.2021 - 08.2021
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Supported attorneys in preparing for trials by organizing case materials.
- Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Participated in client meetings alongside supervising attorneys, gaining valuable exposure to diverse areas of practice within the firm.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Worked with legal CRM to ensure positive attorney-client relationship
Access Navigator
Virtua Hospital
10.2020 - 03.2021
- Served as point of contact between physicians, insurance companies and patients to provide assistance with assessing physician services
- Scheduled appointments for patients with doctors, specialists, and COVID-19 testing.
- Used EPIC Electronic Health System CRM to streamline availability and visibility of personal health records between patients and physicians.
- Played a key role in addressing patient concerns and subduing issues.
Education
Bachelor of Science - Health Sciences
Spelman College
Atlanta, GA05-2022
Skills
- Account Management
- Customer Relationship Management
- Sales
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Data Analysis
- Healthcare
- Salesforcecom
- Microsoft Platforms
- Power BI
- Concur
- ICM
- Cognos
Timeline
Account Manager
Thermo Fisher Scientific
10.2022 - Current
Sales Development Program Representative
Thermo Fisher Scientific
10.2022 - 02.2023
Law Clerk
Al-Uqdah Law
03.2021 - 08.2021
Access Navigator
Virtua Hospital
10.2020 - 03.2021
Bachelor of Science - Health Sciences
Spelman College
Similar Profiles
Emily RobinsonEmily Robinson
Pharmacy Technician II at Fisher Bioservices, Thermo Fisher ScientificPharmacy Technician II at Fisher Bioservices, Thermo Fisher Scientific
Rodney CrowderRodney Crowder
Senior Field Service Supervisor at Thermo Fisher Scientific Inc.Senior Field Service Supervisor at Thermo Fisher Scientific Inc.
NEHA SALUNEHA SALU
Scientist at Thermo Fisher Scientific Inc.Scientist at Thermo Fisher Scientific Inc.
Haley LeventerHaley Leventer
Startup Specialist at Thermo Fisher ScientificStartup Specialist at Thermo Fisher Scientific
RUSS LAINERUSS LAINE
Account Manager at Benchmark InternationalAccount Manager at Benchmark International