SIONE PALELEI
Waddell,AZ
Summary
Adept at leveraging interpersonal communication and problem-solving skills to achieve exceptional results, I significantly boosted sales and efficiency at Walmart Automotive. My experience spans from safety protocol implementation at Jurassic Quest to mastering Microsoft Access and Communications Management. I excel in transforming challenges into opportunities, demonstrating a profound impact on operations and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Technician
IES Communications
11.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Automotive Department Manager
Walmart Automotive
09.2022 - 07.2023
- Increased efficiency by implementing a system of prioritizing repair tasks based on customer needs and vehicle service history.
- Established strong relationships with vendors and suppliers, negotiating favorable terms for product pricing and delivery schedules.
- Maintained accurate records of all vehicle repairs and services performed in the department, ensuring proper documentation for warranty claims if needed.
- Implemented safety protocols within the department, reducing workplace accidents and upholding OSHA compliance standards.
- Boosted sales results by creating attractive displays showcasing top-selling automotive products in high-traffic areas of the store.
Sales Representative
Walmart Supper Center
03.2022 - 03.2023
- Worked with management teams to develop annual sales plans, goals, and targets
- Compiled data to prepare reports and assist with sales forecasting
- Analyzed sales data to adjust and improve sales strategies
- Advised clients regarding accounts, pricing schedules, and financing options
- Handled client deposits and transactions and updated billing information in company databases
- Negotiated contracts and prices with clients to exceed sales goals
- Updated and expanded client databases within assigned territory
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Identified ways to improve efficiency in operations and implemented process changes
- Committed to delivering excellent customer service while working in a fast-paced environment
- Managed and coordinated multiple projects while ensuring timely completion
- Responded quickly to meet customer needs and resolve problems.
Data Technician
EBay
04.2021 - 09.2022
- Ensured timely completion of projects with strong time management and prioritization skills.
- Assisted in designing and implementing custom data solutions tailored to client needs.
- Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
- Implemented effective backup strategies, safeguarding valuable information from potential loss or corruption.
Sales Representative
Timber Craft Homes
06.2018 - 03.2020
- Arranged in-person meetings and visited with clients to improve success of sales pitches
- Developed and maintained strong customer relationships and networks within designated sales territory.
Sales Representative
Bob Mills Furniture
04.2017 - 05.2018
- Developed and maintained strong customer relationships and networks within designated sales territory
- Worked with management teams to develop annual sales plans, goals, and targets
- Communicated product features, advantages, and benefits to customers
- Adapted to and remained flexible in changing, fast-paced work environment
- Handled client deposits and transactions and updated billing information in company databases
- Called and met with regular and prospective customers to build long-term customer relationships and networks
- Researched market and competitor trends, implementing best practices to improve customer satisfaction.
Safety And Security
Jurassic Quest
03.2015 - 05.2017
- Enforced safety and security regulations to protect property and personnel
- Escorted and observed guests and employees, maximizing safety and protection
- Assisted vendors and other third parties with access to restricted areas
- Secured exits and entrances at end of operations, controlling access to building.
Education
Bachelor In Business -
Oklahoma State University
Stillwater, OK05.2019
Skills
- Microsoft Access
- Communications Management
- Interpersonal communication
- Problem solving
- Team Monitoring
- Marketing
- Troubleshooting
- System Tests
Timeline
Technician
IES Communications
11.2023 - Current
Automotive Department Manager
Walmart Automotive
09.2022 - 07.2023
Sales Representative
Walmart Supper Center
03.2022 - 03.2023
Data Technician
EBay
04.2021 - 09.2022
Sales Representative
Timber Craft Homes
06.2018 - 03.2020
Sales Representative
Bob Mills Furniture
04.2017 - 05.2018
Safety And Security
Jurassic Quest
03.2015 - 05.2017
Bachelor In Business -
Oklahoma State University
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