Sionefuka Pole
Union City,CA
Summary
Resourceful Experience Specialist known for high productivity and efficient task completion. Specialize in customer relationship management, problem-solving, and communication strategies. Excel in empathy, teamwork, and adaptability, ensuring seamless experiences for clients and colleagues alike.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Aviation Experience Specialist
Signature Flight Support, BBA Aviation
San Jose, California
08.2026 - Current
- Greeted private aviation guests with Signature Flight Support hospitality.
- Coordinated arrival and departure services for flight crews and passengers.
- Processed customer requests at fixed-base operation service desk.
Ramp Service Agent
United Airlnes
01.2022 - Current
- Lead ensuring crew’s safety and efficiency
- Load planning of flights ensuring safe loading of aircraft’s and their specific capacities.
- Qualified on all heavy machinery from small aircraft to wide bodies (Cargo Loaders, All aircraft push tugs and elektros, belt loaders)
- Ability to work in all weather
Visual Designer
VGI Design
Santa Clara, California
02.2026 - 07.2026
- Installed vinyl graphics, decals, and signage on vehicles, windows, and walls.
- Measured surfaces and aligned graphics for clean, accurate placement.
- Prepared installation areas by cleaning, masking, and removing old materials.
- Used squeegees, heat guns, knives, and ladders for graphics installation.
- Inspected finished graphics for bubbles, wrinkles, and edge lifting.
- Followed safety procedures while working on lifts, ladders, and job sites.
- Communicated with production teams about layout, materials, and installation needs.
Parking Attendant
ABM Industries
09.2017 - 03.2021
- Patrolled lots to monitor permits, entrances, and vehicle placement for ABM sites.
- Enforced parking rules and supported smooth traffic flow during busy periods.
- Directed vehicles through parking lanes and designated loading areas for ABM parking operations.
- Collected parking fees and issued tickets using ABM cashier procedures.
Security Officer
Shield One
San Leandro, California
08.2016 - 08.2017
- Responded to emergencies, following Shield One post orders and safety procedures.
- Monitored surveillance cameras, radios, and alarm panels for suspicious activity.
- Coordinated with supervisors, law enforcement, and emergency responders on incidents.
- Recorded incident reports, shift logs, and daily security activity.
- Checked for safety hazards and took corrective action.
- Reported safety hazards for remediation response.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Education
New Haven Adult School
Union City, CASkills
- Aviation operations
- Flight coordination
- Equipment operation
- Safety procedures
- Customer service
- Leading crews
- Problem Solving
- Team communication
- Cultural sensitivity
- Teachable
Languages
Tonga
Limited
English
Professional
Certification
- Aircraft Fueler
- Cargo loader operator
- Aircraft pushback certified
- Forklift operator
- Scissor lift operator
- Boom lift operator
- Belt loader operator
Affiliations
- Cooking (Bbq,Baking,Etc)
- Spending time with Family
- Basketball
- Football
- Pickleball
Timeline
Aviation Experience Specialist
Signature Flight Support, BBA Aviation
08.2026 - Current
Visual Designer
VGI Design
02.2026 - 07.2026
Ramp Service Agent
United Airlnes
01.2022 - Current
Parking Attendant
ABM Industries
09.2017 - 03.2021
Security Officer
Shield One
08.2016 - 08.2017
New Haven Adult School