Dynamic customer support professional with extensive call center experience at Ultimate Staffing Agency, achieving a 97% service level benchmark. Skilled in appointment scheduling and complaint handling, I excel in fostering customer relationships and enhancing satisfaction through effective communication and CRM software proficiency. Proven ability to thrive in fast-paced environments.
Hi, I’m
Sionei Miller
Ypsilanti,MI
Summary
Overview
10
years of professional experience
Work History
Ultimate Staffing Agency
CSR (Contract)
03.2025 - 05.2025
Job overview
- Managed high-volume inbound and outbound calls (70-80/per day), scheduling remote vehicle programming sessions and offering Level 1 technical support, maintaining a 97% service level benchmark
- Streamlined communication between customers and the remote programming technicians, ensuring timely resolution of customer concerns.
- Perfomed time-senstive outbound calls to customers who wanted to have an appointment scheduled that day,but could not call in.
- Coordinated appointment scheduling across multiple time zones, securing same-day appointments through proactive outreach, enhancing customer satisfaction.
- Worked effectively in fast-paced environments.
Victory Automotive Group
Customer Support Specialist
07.2023 - 08.2024
Job overview
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Scheduled customer recalls and tracked each customer using Excel and proprietary software, maintaining short call times while ensuring customer satisfaction.
- Sent 200+ emails daily to over 48 dealerships across the U.S., ensuring time-sensitive and accurate communication while adhering to strict deadlines.
- Collaborated with a team of 15+ agents and managers between two offices, contributing to a 10% increase in team efficiency through strong teamwork and effective communication.
Camis Inc
Reservation Agent
06.2020 - 04.2023
Job overview
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Troubleshooted software issues and compiled bug reports for engineers, enhancing system reliability by 65%. • Maintained confidentiality while handling sensitive customer information, ensuring data security and compliance
- Assisted customers with booking state park reservations using proprietary software, achieving a 95% customer satisfaction rate and an average call time of 4 minutes.
Sanders Chocolate & Ice Cream Shoppe
Food and Beverage Cashier
12.2018 - 03.2019
Job overview
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Operated and sanitized kitchen and food preparation equipment.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
Center for Individual and Family Counseling
Office Assistant
02.2016 - 05.2017
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Victoria's Secret & PINK
Sales Associate
06.2015 - 08.2016
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with store management to develop visually engaging floor plans for optimal customer experiences.
- Boosted customer interest in products by rotating displays seasonally or as needed based on inventory levels.
Education
Washtenaw Community CollegeAnn Arbor, MI
Associate of Science from Sociology Minoring in Statistics
05-2025
University Overview
- 3.4 GPA
- Phi Theta Kappa Society Member
- Extracurricular Activities: Japanese Language and Culture Club
Mount Clemens Middle/HighschoolMount Clemens, MI
from GenEd
07-2016
University Overview
- Extracurricular Activities: Track and Field , Volley Ball , Cheer leading, Dance Team
- Journalism Club Member
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Microsoft outlook
- Microsoft Excel
- Proofreading
- Appointment scheduling
- Microsoft Office Suite
- Administrative support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CSR (Contract)
Ultimate Staffing Agency
03.2025 - 05.2025
Customer Support Specialist
Victory Automotive Group
07.2023 - 08.2024
Reservation Agent
Camis Inc
06.2020 - 04.2023
Food and Beverage Cashier
Sanders Chocolate & Ice Cream Shoppe
12.2018 - 03.2019
Office Assistant
Center for Individual and Family Counseling
02.2016 - 05.2017
Sales Associate
Victoria's Secret & PINK
06.2015 - 08.2016
Washtenaw Community College
Associate of Science from Sociology Minoring in Statistics
Mount Clemens Middle/Highschool
from GenEd
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