SIO'NISIA JONES
Houston,TX
Summary
Six years of proven managerial skills as Senior Practice Manager in hospital and private practice setting with a strong focus on patient satisfaction and quality metrics. Outstanding skills include communication, organizational, facility operations, and recruiting, developing, and managing personnel.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Office Administrator
River Oaks Hospital
01.2022 - 02.2024
- Provided a full range of support services to CEO to include: calendar/schedule management, travel arrangements, reports, and prepared requisite materials
- Implemented processes and procedures that increased operational efficiency; managed daily functions of the office and premises
- Produced high-level communications ranging from highly confidential to policies and procedures
- Maintained strict confidentiality with sensitive information, financial documents, records and personal matters
- Liaised between 20 member staff, 15-20 student volunteers, 30 physicians at multiple locations
- Proactively resolved any membership issues and exercised tact, diplomacy and discretion in all written and verbal communications
- Partner with Practice Managers to devise and monitor metrics and related tools to evaluate and improve health delivery systems
- Conduct monthly chart audits for family practice, internal medicine, specialty care
- Monitored costs and expense reports, negotiated vendors contracts.
Practice Manager (OBGYN)
Ron Baden M.D.
01.2020 - 01.2024
- Manages, analyses, and streamlines individual schedules, specific needs, and daily operations for sixteen physicians
- Manages 15 employees to ensure patient care is achieved in a professional, efficient, and caring manner
- Maintains and updates employees on HIPAA Standards and OSHA Guidelines
- Oversees Coding and Billing to insure maximum reimbursement
- Manages employee payroll, reconciles monthly expenses, and supervises daily receivables
- Audits charts and patient account history to ensure all billable procedures are posted and documented
- Audits physicians' documentation to ensure compliance with third party regulations
- Handles all patient complaints regarding practice
- Maintains professional relationships with outside vendors.
Patient Access Manager
On Call Services Urgent Care
01.2020 - 01.2021
- Prepares work schedules, makes job assignments, and prepares and approves payroll
- Provides direction and priorities of work activities within the clinic
- Direct management and leadership of the entire team including hiring, compensation, retention, performance management
- Provide expert input to client proposals and contracts to ensure commitments and expectations are well defined and managed
- Manage team performance to meet and exceed targets for revenue, margin, and growth
- Manages services personnel including engagement staffing, staff performance/evaluations, effective communication, career planning, and succession planning
- Maintain QA statistics and reports/ Ensure QA on registrations for all areas of Registration
- Perform patient registration function when needed to ensure wait times are kept to a minimum
- Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
- Follow-up on patient complaints promptly.
Office Manager
INFOMEDIA (CARENET) HEALTHCARE SERVICES
01.2017 - 01.2020
- Directed day-to-day operations to drive healthcare goals; oversaw nurses, patient care, and maintained quality standards
- Responsible for management and motivation of 30 direct reports in customer service call center including auditing, coaching and feedback, disciplinary issue resolution, phone statistics reporting, quarterly performance evaluations, and staffing decisions using simple averaging to forecast call volume
- Acted as human resources representative
- Succeeded in coaching below average performers to become excellent performers by determining everyone's difficulty, developing an appropriate action plan, and monitoring performance
- Achieved highest team score for customer satisfaction and lowest hold time for 3 consecutive quarters
- Received excellent scores in leadership assessments throughout tenure
- Created customer surveys to track customer satisfaction.
Administrative Assistant/Medical Assistant Student
Tri County Pediatrics and Eagles Landing Pediatrics
01.2009 - 01.2017
- Partner with practice managers to devise and monitor metrics and related tools to evaluate and improve health delivery systems
- Utilize population-based health principles to create healthy people, communities, and fit-and-ready forces
- Conduct monthly chart audits for family practice, primary care, pediatrics, and internal medicine
- Collaborate with subject matter experts to create and implement preventative initiatives
- Leverage strategic alliances to perform patient data pulls and disseminate information
- Generate detailed reports focusing on patient outcomes to facilitate decision-making and influence process improvement, program development, and long-range planning.
Education
MA in Healthcare Administration with Human Resources -
University of Phoenix
BA in Healthcare Management -
University of Phoenix
Skills
- Program Management
- Workflow Analysis
- Strategic Planning
- Reporting/Budgeting
- Microsoft Office Suite
- Human Resources
- EMR Systems: eClinicalWorks, NextGen, Athena
- Office Management
- Executive Support
- Document Preparation
Certification
CPR/BLS Certification
Timeline
Executive Office Administrator
River Oaks Hospital
01.2022 - 02.2024
Practice Manager (OBGYN)
Ron Baden M.D.
01.2020 - 01.2024
Patient Access Manager
On Call Services Urgent Care
01.2020 - 01.2021
Office Manager
INFOMEDIA (CARENET) HEALTHCARE SERVICES
01.2017 - 01.2020
Administrative Assistant/Medical Assistant Student
Tri County Pediatrics and Eagles Landing Pediatrics
01.2009 - 01.2017
MA in Healthcare Administration with Human Resources -
University of Phoenix
BA in Healthcare Management -
University of Phoenix
CPR/BLS Certification
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