Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Siphilisiwe Jele

Roseville,MI

Summary

With a proven track record at Autumn Woods Health Care Facility and Texas Roadhouse, I excel in multitasking and compassionate care, enhancing customer satisfaction and patient outcomes. Skilled in medication administration and fostering positive relationships, I consistently exceed performance goals, demonstrating adaptability and a commitment to excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
07.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience and to uphold hygiene standards
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Licensed Practical Nurse Student

Autumn Woods Health Care Facility
04.2024 - 10.2024
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information
  • Reviewed patient history to verify conditions and current medications.

  • Managed patient care through closely monitoring blood glucose levels.
  • Helped long-term care residents with bathing, dressing and other daily living activities.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
  • Delivered wound care and managed dressings, preventing infections and promoting healing.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.

Team Waitress

Carnival Cruise Lines
04.2016 - 03.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Server

Adega Restaurants
02.2013 - 03.2016
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.

Education

Certificate:Licensed Practical Nurse - Licensed Practical Nurse

Abcott Institute
Southfield, MI
02-2025

Skills

  • Medication administration
  • Direct patient care
  • Vital signs monitoring
  • HIPAA compliance
  • Wound care
  • Compassionate care
  • Physical assessment
  • Geriatric care
  • Infection control
  • Breathing treatments
  • ADL assistance
  • Healthcare software proficiency
  • Preventive care
  • Pain management
  • Patient safety protocols
  • Empathetic and compassionate
  • Cultural competence
  • Biomedical hazard disposal
  • Charting and recording
  • Attention to detail
  • Responsible and dependable
  • Adaptable and flexible
  • Verbal and written communication

Certification

  • CPR/AED Certification

Timeline

Licensed Practical Nurse Student

Autumn Woods Health Care Facility
04.2024 - 10.2024

Server

Texas Roadhouse
07.2023 - Current

Team Waitress

Carnival Cruise Lines
04.2016 - 03.2021

Server

Adega Restaurants
02.2013 - 03.2016

Certificate:Licensed Practical Nurse - Licensed Practical Nurse

Abcott Institute

Similar Profiles

CREATE PROFILE
Siphilisiwe Jele