Siphosethu Mdayi
Port Alfred,Eastern Cape
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Diligent acting assistant stock controller with superior work ethic, friendly demeanor and gained experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Overview
7
7
years of professional experience
Work History
Server
Petrina Group International
Delray Beach, FL
10.2019 - Current
- Served food and beverages to patrons and confirmed complete orders.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Finance Intern
Southern Sun The Cullinan Hotel
Cape Town, Western Cape
02.2017 - 07.2024
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Replenished items to maintain stock availability.
- Counted inventory with daily cycles and periodic full-scale audits.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Ensured all goods were stored safely and securely according to Health and Safety regulations.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Hospitality Intern
Awesome Travel and Tours
Naples, FL
12.2017 - 10.2018
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Adhered to health regulations concerning food storage and sanitation practices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Greeted customers and provided menus.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
Acting Assistant Stock Controller
Southern Sun The Cullinan Hotel
Cape Town, Western Cape
08.2017 - 11.2017
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Conducted research into new products, vendors and suppliers as required by management team.
- Performed regular cycle counts to verify actual stock against system records.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Prepared reports on inventory levels, price changes and stock movements.
- Filled out paperwork and filed documents for new stock orders and damage claims.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Counted inventory with daily cycles and periodic full-scale audits.
Education
Certificate - IT Professional
Optimi College
Western Cape12-2024
Bachelor of Commerce - Hospitality Management
Stenden South Africa
Port Alfred05-2024
Google IT Support Professional Certificate - IT Support
PetrinaCoursera
Online06-2023
High School Diploma -
Kuyasa Combined School
Port Alfred12-2011
Skills
- Guest Engagement
- Exceptional Customer Service
- Point of Sale (POS) System Operations
- Stockroom Maintenance
- Stock Rotation
- Inventory and Supply Logistics
- Purchase Order Management
- Data Analysis
- Customer Support
- Hardware Diagnostics
- Interpersonal Communication
- System Troubleshooting
Languages
English
Full Professional
Xhosa
Native/ Bilingual
Afrikaans
Limited
Timeline
Server
Petrina Group International
10.2019 - Current
Hospitality Intern
Awesome Travel and Tours
12.2017 - 10.2018
Acting Assistant Stock Controller
Southern Sun The Cullinan Hotel
08.2017 - 11.2017
Finance Intern
Southern Sun The Cullinan Hotel
02.2017 - 07.2024
Certificate - IT Professional
Optimi College
Bachelor of Commerce - Hospitality Management
Stenden South Africa
Google IT Support Professional Certificate - IT Support
PetrinaCoursera
High School Diploma -
Kuyasa Combined School
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