Summary
Overview
Work History
Education
Skills
Timeline
Generic

SIR Wallace

Aberdeen

Summary

Excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective multitasking and suggestive selling. Skilled in drink preparation and responsible alcohol service, fostering a welcoming environment that drives repeat business.

Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Restaurant Busser

Kieser Grille
02.2014 - 10.2017
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future customers.
  • Enhanced customer satisfaction by ensuring tables were cleared promptly after guests left.
  • Trained new staff in bussing and cleaning procedures.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.

Food Runner

Pho 533
05.2016 - 12.2018
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Supported waitstaff during peak hours, reducing wait times and improving service efficiency.

Furniture Mover

Express Employment
02.2019 - 03.2019
  • Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
  • Followed verbal and written instructions to properly move and ship products.
  • Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
  • Enhanced customer satisfaction by carefully wrapping and packing delicate furniture items for safe transportation.

Server Manager

Mikes Seafood
06.2019 - 02.2021
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.

Server

Green Lantern Pub
04.2021 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Bartender

Rising Tide Tavern
05.2023 - 04.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

High School Diploma -

Cathedral City High School
Cathedral City, CA
01-2014

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Hospitality service expertise
  • Suggestive selling
  • Food service
  • Alcohol awareness
  • Drink preparation techniques
  • Classic cocktails
  • Food running

Timeline

Bartender

Rising Tide Tavern
05.2023 - 04.2025

Server

Green Lantern Pub
04.2021 - 01.2023

Server Manager

Mikes Seafood
06.2019 - 02.2021

Furniture Mover

Express Employment
02.2019 - 03.2019

Food Runner

Pho 533
05.2016 - 12.2018

Restaurant Busser

Kieser Grille
02.2014 - 10.2017

High School Diploma -

Cathedral City High School

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SIR Wallace