Sira Bah

• Define and deploy go-live staffing models, training plans, workflows, and resource requirements for a successful implementation.
• Managed project budget or $20M+ and ensured company obtains the best possible pricing from different vendors reducing cost by a minimum of 8% annually.
• Spearheaded execution of comprehensive training initiatives across diverse healthcare organizations of over 1000+ medical professionals to facilitate system go-lives and enhance post-implementation optimization.
• Developed project plans, ensuring alignment with organizational goals and stakeholder expectations.
• Directed training initiatives to ensure effective planning, scheduling, resource allocation, and delivery tailored for clinical end users.
• Implemented Agile methodologies, improving project delivery timelines and team collaboration.
• Collaborated with principal trainers and stakeholders to assess training needs and define project scope and deliverables.
• Created and sustained comprehensive training resources, lesson plans, and competency assessments to support ongoing system improvements.
• Verified completion of credentialing requirements for all candidates.
• Monitored training effectiveness through user feedback and performance metrics, implementing continuous improvement strategies.
• Monitored and reported on project scope, schedule, budget, risks, and overall alignment with program objectives.
• Identified workflow gaps and risks impacting user adoption; executed targeted interventions to improve efficiency and compliance.

• Coordinated LMS activities including registration, tracking, and reporting to ensure training completion and readiness.

• Enhanced stakeholder satisfaction through proactive communication and consistent progress updates.
• Sourced, vetted and managed and negotiated with third party vendors needed to accomplish project deliverables.

• Liaised between IT teams and clinical stakeholders to resolve system issues and align workflows.
• Collaborated with lead project manager.
• Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
• Assisted PM in managing budgets effectively, ensuring resource allocation was optimized for maximum project success.
• Assisted with onboarding newly hired staff members and coached on task prioritization.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Facilitated adoption of new workflows by coaching providers and staff on system functionality and best practices.
• Supported large-scale Epic implementation.
• Identified recurring system and workflow issues; contributed to process improvement initiatives to enhance user experience
• Supported onboarding and integration of virtual training solutions for new hires.
• Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
• Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.

Project: Enterprise Epic Implementations (30+ Go-Lives)

• Contributed to over 30 Epic implementation projects by providing remote training and technical support
• Managed incident resolution lifecycle, including ticket logging, troubleshooting, escalation, and follow-up
• Supported telehealth transition initiatives by assisting patients and staff with MyChart and virtual visit workflows.
• Delivered training on clinical documentation and workflow-specific system use across multiple Epic modules
• Facilitated training sessions for team members on new software applications, fostering skills advancement within the department.
• Ensured adherence to service level expectations and maintained high-quality documentation for all support interactions