Sira Ellis
Las Vegas,NV
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
Spirit Airlines/ DGS/Unifi-Services
Las Vegas, NV
05.2014 - 05.2024
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Tracked orders from placement to delivery using internal systems.
- Provided product information to customers in a timely manner.
- Updated customer records in the CRM system accurately with each interaction.
- Answered incoming calls promptly and professionally within company standards.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Cashier
McDonald's Restaurant
Phoenix, AZ
07.2009 - 11.2012
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
Education
High School Diploma -
Vidalia High School
Vidalia, LA05-1990
Skills
- Case Management
- Information Verification
- Call Control
- Database Research
- Complaint Handling
- Payment Processing
- Order Placement
- Customer Service
- Outstanding communication skills
Timeline
Customer Service Agent
Spirit Airlines/ DGS/Unifi-Services
05.2014 - 05.2024
Cashier
McDonald's Restaurant
07.2009 - 11.2012
High School Diploma -
Vidalia High School
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