Dynamic Social Services Director with a proven track record at The Salvation Army, adept in crisis intervention and client advocacy. Expert in developing individualized service plans and navigating community resources, ensuring equitable access to essential services. Committed to fostering client self-sufficiency through effective program coordination and collaboration with multidisciplinary. Working with diverse populations including families, children, and the elderly. Proven ability to navigate complex systems, advocate for vulnerable clients, and deliver compassionate, client-centered support in both institutional and home settings. Skilled in planning and implementing fundraisers.
· Provided daily personal care, companionship, and emotional support to elderly and disabled clients.
· Assisted with activities of daily living (ADLs) including bathing, dressing, feeding, and mobility.
· Monitored health conditions, administered medications, and coordinated with healthcare providers.
· Supported clients with dementia, chronic illness, and post-surgical recovery through patient-centered care.
· Maintained detailed care logs and communicated regularly with families to ensure continuity of care.
· Investigated reports of child abuse and neglect, conducting home visits and interviews to assess safety and risk.
· Developed and implemented family service plans in coordination with legal, medical, and educational professionals.
· Provided court testimony, documentation, and recommendations for child placement and reunification.
· Collaborated with foster care providers, therapists, and community organizations to support child well-being.
· Maintained strict confidentiality and compliance with state and federal child welfare regulations.
Maintained cleanliness and organization of facility to enhance operational efficiency.
Assisted in inventory by tracking supplies and ensuring timely replenishment, assisting with good in order to keep shelves stocked.
Collaborated with team members to execute daily tasks effectively.
Implemented safety protocols to uphold a secure work environment for staff and visitors.
Case Management & Client Advocacy – Skilled in developing individualized service plans and connecting clients to essential resources
Crisis Intervention– Trained in de-escalation techniques and trauma-informed approaches to support clients in urgent situations
Community Resource Navigation – Experienced in coordinating with housing, healthcare, employment, and legal services
Program Coordination – Able to manage multiple programs, track outcomes, and ensure compliance with agency standards Documentation & Compliance – Proficient in maintaining accurate case notes and adhering to state and federal regulations
Microsoft Office Suite – Advanced skills in Word, Excel, Outlook, and PowerPoint for reporting, scheduling, and communication
Client Database Management – Familiar with electronic case management systems and data entry protocols
Cultural Competency– Committed to serving diverse populations with respect and sensitivity
Team Collaboration & Communication – Strong interpersonal skills for working with multidisciplinary teams and external partners