Summary
Overview
Work History
Skills
Timeline
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Sirena Leonard

San Manuel,AZ

Summary

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Experienced with managing checkout processes and leading front-end retail teams. Utilizes effective communication and problem-solving skills to ensure operational efficiency and customer satisfaction. Track record of adapting to dynamic retail environments and fostering team collaboration.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Family Dollar/ Dollar Tree
03.2024 - 01.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Associate FE Manager, Cashier, Night Stocker

Fry's Marketplace
02.2007 - 03.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Store opening and closing
  • Cash management
  • Store merchandising
  • Inventory management
  • Customer service management
  • Employee training
  • Store displays
  • Product merchandising
  • Bank deposit procedures
  • Flexible schedule
  • Delegating work
  • Bank and safe deposits
  • Staff supervision

Timeline

Assistant Store Manager

Family Dollar/ Dollar Tree
03.2024 - 01.2025

Associate FE Manager, Cashier, Night Stocker

Fry's Marketplace
02.2007 - 03.2024

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Sirena Leonard