Sirena Long
Portland,OR
Summary
Dynamic healthcare operations leader with over 14 years of experience in managing high-volume medical practices. Proven track record of optimizing patient care and operational efficiencies across multiple service lines. Skilled in strategic planning, budget control, and workflow optimization, achieving substantial cost reductions and improvements in patient satisfaction. Adept at leading cross-functional teams, with a focus on enhancing service delivery and implementing data-driven process improvements. Recognized for fostering high-performing teams across Primary and Specialty Care settings and fostering strong, collaborative relationships with union partners.
Overview
15
15
years of professional experience
Work History
Interim Medical Office Director
Kaiser Permanente
01.2022 - 06.2022
- Oversaw operations for Cascade Park and Mill Plain One Medical Offices, including Primary and Specialty Care, Regional Vaccine Center, Covid Testing, and Ancillary Services.
- Directed 3 Clinic Managers and 2 Administrative Assistants, focusing on high-quality, cost-effective, patient-centered care.
- Led space planning projects, including onboarding additional Primary Care physicians, establishing a Pediatric Center of Excellence, and relocating critical staff.
Clinic Manager
Kaiser Permanente
07.2021 - 06.2022
- Managed Primary and Specialty Care departments, directing teams of ACs, RNs, LPNs, MAs, RTs, and Case Managers.
- Collaborated with Practice Directors to improve patient care systems and achieve financial goals, notably reducing overtime and waste in Pulmonary Function and Sleep DME departments.
- Achieved 2021 People Pulse scores with 70% at or above NW average; mentored new clinic managers to elevate leadership quality.
Director of Operations
Providence heart institute
06.2020 - 07.2021
- Led the Heart Institute service line, overseeing 120 providers, 26 managers, and 260 staff across 8 hospitals and 31 clinics.
- Boosted gross charges per encounter to pre-COVID levels within 120 days of the pandemic’s onset.
- Secured partnerships with two major healthcare organizations, expanding services and improving patient outcomes.
- Oversaw the acquisition of a private vascular practice, adding 5 providers and 8 staff to the institute.
Senior Manager of Clinical Operations
Providence heart institute
07.2017 - 07.2021
- Directed operations for the Heart and Vascular service line, managing 50 providers, 5 managers, and 150 frontline staff.
- Collaborated with Medical Directors to enhance patient care systems, meeting operational, strategic, and financial goals.
- Increased employee engagement response rate from 84% to 100% within two years, with notable improvements in 17 of 18 categories.
Medical Office Director
Kaiser Permanente
06.2022 - Current
- Lead operations for Mt Talbert and Sunnyside Medical Offices, covering 17 Specialty Care service lines and Ancillary Services, with dotted-line oversight of Urgent Care Services.
- Manage a team of 4 Clinic Managers and 3 Administrative Assistants, along with 3 additional dotted-line Clinic Managers.
- Serve as Service Line Leader for Cardiology, Cardiothoracic Surgery, and Vascular Surgery, optimizing workflows through data-driven adjustments.
- Partner with NW Permanente Practice Director and Chiefs to enhance key metrics in access management, care experience, quality, and workflow standardization.
- Spearheaded initiatives to reduce patient wait times through efficient scheduling and resource allocation.
Assistant Department Administrator
Kaiser Permanente
10.2011 - 07.2017
- Recruited, developed, and managed performance of staff and clinicians, coordinating with union and physician partners.
- Partnered with the nursing team to implement quality and safety processes, enhancing care standards and team cohesion.
- Led wellness planning initiatives and served as operational partner for the Thriving Schools program, developing health metrics for a local school district
Project Management
Kaiser Permanente
07.2009 - 10.2011
- Improved workflow efficiencies by designing and implementing new processes, job aids, and large-scale training programs.
- Supported strategic goals, including improving HEDIS scores and establishing a centralized hiring process for Primary Care staffing.
Education
Master of Business Administration -
Concordia University
Portland, ORBachelor of Science in Healthcare Administration -
Concordia University
Portland, ORSkills
Operational Leadership:
Strategic Planning, Budget Management, Revenue Forecasting, Cost Optimization, Workflow Optimization, Service Line Oversight
Team Management:
Leadership Development, Cross-Functional Collaboration, High-Performance Team Building, Conflict Resolution, Mentorship, Union Collaboration
Healthcare Management:
Patient Experience Improvement, Quality Assurance, Access Management, Resource Allocation, Compliance with Healthcare Standards
Technical Skills:
Data Analysis, EMR Systems, Process Improvement (Lean, Six Sigma), Healthcare Software Proficiency
Core Strengths:
Strong Work Ethic, Attention to Detail, Effective Multitasking, Critical Thinking
Affiliations
- MedAxiom
- American College of Healthcare Executives
- Medical Group Management Association
- Women in Healthcare Inc
Timeline
Medical Office Director
Kaiser Permanente
06.2022 - Current
Interim Medical Office Director
Kaiser Permanente
01.2022 - 06.2022
Clinic Manager
Kaiser Permanente
07.2021 - 06.2022
Director of Operations
Providence heart institute
06.2020 - 07.2021
Senior Manager of Clinical Operations
Providence heart institute
07.2017 - 07.2021
Assistant Department Administrator
Kaiser Permanente
10.2011 - 07.2017
Project Management
Kaiser Permanente
07.2009 - 10.2011
Master of Business Administration -
Concordia University
Bachelor of Science in Healthcare Administration -
Concordia University
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