Sirena Maynes
Denver,CO
Summary
Personable and dedicated Resident Experience Manager with extensive experience in Property Management. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
Work History
Resident Experience Manager
Cortland
Denver, CO
08.2022 - Current
- Enhance all aspects of the resident experience at multifamily apartment home community
- Keep residents in the loop by publishing a monthly calendar and newsletter informing them of the community's latest happenings
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Created training materials and conducted workshops for new employees on best practices for customer service.
- Monitored online conversations to identify potential issues or opportunities for engagement.
- Coordinated events for residents of the community.
- Responded promptly to customer inquiries related to billing issues.
Leasing Consultant
Cortland
10.2021 - 08.2022
- Connect with future residents, identify their wants and needs, and secure lease agreements for multifamily apartment home community
- Provide excellent customer service to customers, tours and follow-up
- Provide information and answer all questions to prospective tenants
- Follow up with prospects during sales process via email, phone, texts
- Involvement and effective communication with all departments within the Company.
Dispatcher/Administrative Assistant
Done Plumbing & Heating
01.2021 - 10.2021
- Dispatching and scheduling of technicians as well as book service or sales appointments
- Follow-up on all leads, proposal and potential sales until closed
- Handle multiple clients at one time
- Ensure the accurate capture, data entry and maintenance of customer information
- Handle complaints, negotiate and solve problems
- Perform customer satisfaction calls after each visit.
Education
Otero Junior College
01-2017
Prairie View High School
01-2015
Skills
- Understanding Customer Needs
- Honest & Respectful
- Team player
- Flexible & Dependable
- Customer Service Excellence
- De-Escalation Techniques
- Multitasking and Organization
- Motivational Leadership
- Peer Coaching and Mentoring
References
Available upon request
Timeline
Resident Experience Manager
Cortland
08.2022 - Current
Leasing Consultant
Cortland
10.2021 - 08.2022
Dispatcher/Administrative Assistant
Done Plumbing & Heating
01.2021 - 10.2021
Otero Junior College
Prairie View High School
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