Open To Work
Sirena North
The Forum at Memorial Woods
Houston,Tx
Work Preference
Desired Job Title
Wait StaffCleaning ServicesMedical ReceptionistMedical ReceptionistPatient EscortWork Type
Full TimePart TimeSeasonal WorkLocation Preference
HybridRemoteLocation:
Houston, Tx, USOpen to relocation:
YesImportant To Me
Work-life balanceWork from home optionHealthcare benefitsPaid time offSummary
Professional hospitality worker prepared for this role. Detail-oriented and driven medical receptionist and Certified Professional Medical Coder (CPC) dedicated to delivering exceptional patient care with experience in delivering exceptional guest service, ensuring customer satisfaction, and maintaining clean and organized dining environment. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in communication, problem-solving, and multitasking, with friendly and approachable demeanor.
12
years of professional experience
Work History
Wait Staff
1 Year 9 Months- Managed inventory and cleanliness of the facility while delivering orders to customers, enhancing overall operational efficiency.
- Engaged with residents during their entrance and exit from the dining room to enhance community atmosphere.
- Achieved high customer satisfaction by delivering engaging menu presentations and highlighting favorites. Captured and confirmed orders with accuracy, minimizing errors. Enhanced overall dining experience through effective communication and attentive service.
- Managed preparation of invoices and streamlined customer payment processing to maintain cash flow integrity.
- Documented and presented customer feedback to management, supporting strategic decision-making processes.
- Coordinated with colleagues to manage food order processes, ensuring high levels of customer satisfaction.
- Assisted in training new wait staff on service protocols and menu knowledge.
- Managed multiple tables efficiently while maintaining attention to detail.
- Implemented suggestions for workflow improvements, increasing team efficiency.
Cleaning Services
3 Months- Managed end-of-shift responsibilities, including trash replacement and comprehensive cleaning of restrooms and patient areas.
- Assessed team progress and delivered hourly reports to manager for effective oversight.
- Improved client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services for residential and commercial properties.
- Provided support during special events by offering additional cleaning services in preparation for parties or gatherings.
Medical Receptionist
1 Year 1 Month- Designed and executed comprehensive patient education strategies to promote adherence to prescribed therapies.
- Conducted analysis of check-in protocols and introduced a more efficient system to optimize patient experience and satisfaction.
- Engaged in cross-functional collaboration for electronic health record system rollout, resulting in reduced administrative workload and increased precision in patient records.
- Assisted in executing events by providing setup troubleshooting and breakdown support. Supported delivery of over 100 events annually catering to various audiences including small gatherings and large parties with distinguished guests.
- Developed and maintained electronic health records for improved patient information accessibility.
- Trained new staff on front desk procedures and customer service standards.
- Implemented patient follow-up protocols to enhance care continuity and satisfaction.
- Oversaw daily operations, ensuring compliance with clinic policies and healthcare regulations.
Medical Receptionist
2 Years 1 Month- Oversaw all aspects of opening and closing procedures, ensuring compliance with company standards and protocols.
- Achieved high patient satisfaction by efficiently handling phone calls and facilitating smooth patient registration. Enhanced overall patient experience by promptly addressing inquiries and ensuring seamless communication.
- Developed and maintained structured documentation of medical and financial data to facilitate efficient database integration.
- Managed patient appointments and facilitated regular communication of updates to healthcare providers.
- Achieved seamless event execution through effective setup and prompt resolution of technical issues post-event. Delivered over 100 successful events each year, catering to participants ranging from a dozen to thousands, including high-profile guests. Improved event reliability by expertly handling setup and troubleshooting technical challenges during breakdowns. Produced over 100 events annually, ranging from small gatherings to large-scale occasions with notable attendees. Maximized participant satisfaction by ensuring efficient event setup and swiftly addressing technical breakdowns. Successfully executed over 100 events each year, with audience sizes varying from intimate groups to large crowds featuring prestigious guests.
- Coordinated insurance verification processes to ensure accurate billing and reimbursement.
- Managed patient scheduling to optimize clinic workflow and minimize wait times.
Patient Escort
6 Months- Coordinated interdepartmental logistics for patient items and medications, enhancing care for critically ill patients striving for maximum independence.
- Coordinated patient transfers and assistance to clinical and support areas, maintaining compliance with safety equipment standards.
- Coordinated safe movement of patients to hallways and restrooms, implementing appropriate safety measures throughout the process.
- Assisted patients with mobility needs during transportation throughout facility.
- Coordinated patient flow between departments to enhance operational efficiency.
- Supported healthcare staff by ensuring timely arrival of patients for appointments.
Caregiver
3 Years 5 Months- Guided clients in structuring daily routines, promoting improved quality of life and well-being.
- Enhanced patient satisfaction with nutritious meal preparation and improved dining experiences. Contributed to patient well-being by facilitating timely meal delivery and direct feeding assistance as needed.
- Managed daily housekeeping tasks, including sweeping, trash disposal, and mopping, to ensure a welcoming atmosphere for customers.
- Assisted with personal care tasks, focusing on safe movement from wheelchair to couch and providing dressing support.
- Administered medications according to prescribed schedules, maintaining adherence and safety.
- Assisted with daily living activities, promoting independence and quality of life.
Security Guard
2 Years 8 Months- Executed regular patrols, supervised visitor interactions, and assessed security footage to maintain a secure environment.
- Oversaw traffic direction and access control, permitting or prohibiting entry based on established guidelines.
- Evaluated emergency alerts and communicated critical incidents to appropriate authorities for timely response.
- Managed the eviction of trespassers by strictly adhering to established company policies and legal protocols.
- Consistently demonstrated attentiveness, professionalism, and dependability in various work environments.
- Leveraged empathy and a conciliatory attitude to enhance team collaboration and maintain positive relationships.
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols to ensure safety and security of facilities.
- Assisted in training new security personnel on protocols and procedures.
Crew Shift Leader
1 Year 10 Months- Led team during peak hours, ensuring efficient service and customer satisfaction.
- Trained new crew members on operational procedures and restaurant protocols.
- Monitored inventory levels, coordinating timely orders to maintain stock availability.
- Implemented process improvements that enhanced service speed and accuracy.
Education
Coding And Billing Specialist - Coding And Billing Specialist
Converted patient diagnoses and procedures into standardized codes for insurance billing, depending on the department or office setting. Primarily reviewed patient charts, translated medical diagnoses and procedures into universal codes, and submitted claims to insurance companies for reimbursement. Assisted with administrative tasks, such as following up on denied claims, generating patient statements, and addressing billing inquiries.
Skills
Precision-focused
Proficient in digital tools
Experience with billing systems
Professional communication
Strategic issue analysis
Strong planning abilities
Critical thinking abilities
Flexible problem-solving
Proficient in POS operations
Efficient organization
Strong multitasking
Professional appearance
Interests
Crafting and DIY Projects
Food Tourism
Enjoy hobbies that combine physical activity with outdoor exploration.
Strategy Games
High-Intensity Interval Training
Baking
Participating in cultural exchange programs and homestays.
Enjoying the art of baking and pastry-making
experimenting with recipes.
Documenting and sharing travel experiences.
Community Cleanup
Timeline
Wait Staff
The Forum at Memorial Woods
09.2024 - Current
Cleaning Services
Gdi
06.2024 - 09.2024
Medical Receptionist
Concierge Chiropractic Clinic
04.2023 - 05.2024
Medical Receptionist
Bravo’s Retirement Homes
04.2022 - 05.2024
Patient Escort
Park Place
11.2021 - 05.2022
Caregiver
Amara Care
05.2017 - 10.2020
Crew Shift Leader
Taco Cabana
03.2014 - 01.2016
Security Guard
Universal Protection Service
02.2014 - 10.2016
The College Of Health Care Professions
Coding And Billing Specialist from Coding And Billing Specialist
Worthing High School