Sirena Perez
Auburndale,FL
Summary
Dedicated and results-driven customer solutions professional with a passion for delivering exceptional service and building long-term customer relationships. Experienced in problem-solving and persuasive communication, seeking opportunities to utilize these skills to resolve issues, retain high-value clients, and drive customer loyalty. Eager to contribute to a dynamic team where empathy, efficiency, and strategic thinking are key to customer success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ship Dock Associate
Amazon Warehouse
10.2022 - 04.2024
- Accurately document and process shipping and receiving information in the Warehouse Management System (WMS)
- Verify and audit shipping paperwork, such as bills of lading, packing slips, and carrier documents
- Coordinate with shipping/receiving teams to ensure proper labeling and tracking of shipments
- Communicate with carriers, drivers, and internal teams to resolve discrepancies or delays
- Maintain organized and up-to-date records of all shipping documentation
- Support inventory control by verifying shipment quantities and product codes
- Assist in daily reporting tasks related to shipment status and performance metrics
- Adhere to all safety, quality, and operational policies and procedures
Call Center Representative
Sykes Enterprises, Incorporated
08.2020 - 10.2022
- Identify potential customers through cold calling, networking, and market research
- Present and promote products/services to existing and prospective clients
- Conduct product demonstrations or presentations tailored to client needs
- Negotiate contracts and close sales deals to meet or exceed sales targets
- Maintain accurate records of client interactions, sales activity, and pipeline in CRM software
- Follow up with clients post-sale to ensure satisfaction and foster repeat business
- Stay up-to-date on industry trends, competitor activities, and product knowledge
- Collaborate with marketing and customer support teams to ensure a seamless client experience
Education
High school diploma - General high school
Winter Haven Senior High School
Winter Haven, FL11.2019
Skills
- Cash Handling
- Computer Skills
- Typing
- Leadership, communication, time management and problem solving
- Customer service
- Cash handling
- English
- Computer skills
- Communication skills
- Sales
- Delivery driver experience
- Microsoft Office
- Marketing
- Interpersonal Skills
Certification
Driver's License
Timeline
Ship Dock Associate
Amazon Warehouse
10.2022 - 04.2024
Call Center Representative
Sykes Enterprises, Incorporated
08.2020 - 10.2022
High school diploma - General high school
Winter Haven Senior High School
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