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SIRENA ROBERSON
Summary
Detail-oriented barista with strong beverage preparation and cash register management skills. Proven ability to ensure health and safety compliance while delivering exceptional customer service.
Overview
1
1
Certificate
8
8
years of professional experience
Work History
BARISTA/Customer Service Cashier
STARBUCK
Savannah, GA
07.2024 - 08.2025
- Prepared and served a variety of coffee beverages to customers daily.
- Ensured cleanliness and organization of coffee shop environment, enhancing customer experience.
- Operated espresso machines and other brewing equipment efficiently.
- Worked with team members to streamline store operations and improve service efficiency.
- Managed cash register transactions accurately during busy shifts.
- Adhered to health and safety guidelines for safe food handling, ensuring compliance and customer safety.
Overnight Stocker and Receiver
Kroger
Savannah, GA
11.2021 - 02.2023
- Received and organized merchandise for overnight restocking.
- Stocked shelves efficiently while maintaining product presentation standards.
- Collaborated with team members to manage inventory levels and stock rotation.
- Operated equipment such as pallet jacks and hand trucks for efficient stocking.
- Ensured compliance with safety protocols during restocking activities.
- Assisted in unloading shipments and verifying received items against packing lists.
- Conducted regular inventory checks to identify discrepancies and replenish stock as needed.
Customer Service Representative
Walgreens
Savannah, GA
11.2018 - 10.2021
- Guided customers through product inquiries and store policies to enhance overall satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized workspace to enhance customer experience.
- Managed inventory levels by promptly restocking shelves.
- Informed customers about loyalty programs and promotional offers to drive engagement and repeat business.
- Trained new staff on customer service protocols and best practices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Cultivated strong customer relationships through personalized assistance and tailored support.
Customer Service Cashier
Enmark
Savannah, GA
04.2017 - 10.2018
- Processed customer transactions swiftly, ensuring smooth point of sale operations.
- Maintained precise cash register operations during peak hours, contributing to customer satisfaction.
- Assisted customers with inquiries and delivered accurate product information to enhance shopping experience.
- Trained new cashiers on register procedures and customer service standards.
- Handled returns and exchanges following company policies.
- Monitored inventory levels and restocked merchandise regularly.
Education
GED -
Savannah Technical College
Savannah, GA11-2013
Skills
- Espresso machine operation
- Beverage preparation
- Point-of-sale systems
- Transaction processing
- Inventory management
- Health and safety compliance
- Customer relationship management
- Problem solving
- Team collaboration
- Customer engagement
- Cash handling procedures
- Service efficiency optimization
- Active listening
- Cash register operation
- Positive and professional
- Exceptional customer service
Certification
- CERTIFICATE OF COMPLETION MEDICAL BILLING/ FRONT OFFICE
- CERTIFICATION COMMISSION CERTIFIED FRONT DESK REPRESENTATIVE
- CERTIFICATE OF ACHIEVEMENT IN HOSPITALITY
- CPR/FIRST AID CERTIFIED
Timeline
BARISTA/Customer Service Cashier
STARBUCK
07.2024 - 08.2025
Overnight Stocker and Receiver
Kroger
11.2021 - 02.2023
Customer Service Representative
Walgreens
11.2018 - 10.2021
Customer Service Cashier
Enmark
04.2017 - 10.2018
GED -
Savannah Technical College