Sirena Soria
Modesto,CA
Summary
Dynamic Team Lead at Target with a proven track record in performance improvement and employee engagement. Expert in coaching and mentoring, I successfully enhanced team productivity and customer satisfaction through strategic planning and effective communication. Committed to fostering a positive work environment, I implemented innovative processes that streamlined operations and elevated team morale.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
Target
10.2018 - 10.2025
- Assessed team performance and identified areas for improvement.
- Coordinated daily operations to ensure project timelines were met.
- Supported team members in understanding workflow and task responsibilities.
- Assisted in developing training materials for new employees.
- Monitored inventory levels and communicated needs to management.
- Implemented feedback loops to enhance team communication and morale.
- Organized team meetings to align on goals and objectives effectively.
- Researched best practices for operational efficiency within the team environment.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
Education
Associate of Science - Business Administration
Heald College
CA10.2020
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Workplace safety
- Process improvement
- Operations management
- Production monitoring
- Employee evaluation
- Regulatory compliance
- Key performance indicators
- Influencing skills
- Relationship building
- Employee training
- Task delegation
- Strategic planning
- Workflow management
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- Staff training
- People management
- Work Planning and Prioritization
- Daily workflow improvement
- Goal setting
- Mentoring
- Complex Problem-solving
- Leading team meetings
- Work planning
- Flexible schedule
- Cash handling
- Coaching
- Overseeing daily activities
- Giving constructive feedback
- Evaluating employee work
- Team Check-ins
- Safety processes and procedures
- Safety
- Shift scheduling
- Team building
- Performance evaluations
- Expectation setting
- Verbal and written communication
- Leadership
- Team assessment
- Multitasking
- Excellent communication
- Active listening
- Organizational skills
- Multitasking Abilities
- Decision-making
- Task prioritization
Accomplishments
Team lead in less the 2 years
Nominated for promotion class to build the next step
Certification
Certification of what’s next class
Timeline
Team Lead
Target
10.2018 - 10.2025
Associate of Science - Business Administration
Heald College