Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic

Sirena Sweet

Browns Mills,NJ

Summary

Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.

Overview

4
4
years of professional experience

Work History

Medical Scheduler/Receptionist

Clare medical
05.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.

Medical Receptionist

Garden State Medical Center
04.2023 - 05.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Patient Care Technician

Deborah Heart and Lung Center
03.2022 - 04.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.

Customer Service

C&S Remodeling LLC
02.2020 - 03.2022
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Supported office business development and customer service.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Offered administrative and customer service support to customers.

Education

High school diploma -

Pemberton Twp High School

Skills

  • Customer Service (5 years)
  • Call Center
  • Customer Care
  • Microsoft Word (2 years)
  • Microsoft Powerpoint (2 years)
  • Typing
  • Medicare
  • Hospital experience
  • Medical office experience
  • Primary care

Assessments

  • Sales skills, Proficient, 12/01/20, Influencing and negotiating with customers
  • Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity
  • Administrative assistant/receptionist, Proficient, 08/01/21, Using basic scheduling and organizational skills in an office setting
  • Attention to detail, Proficient, 01/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Customer service, Proficient, 06/01/21, Identifying and resolving common customer issues
  • Medical receptionist skills, Proficient, 04/01/23, Managing physician schedules and maintaining accurate patient records

Personal Information

Willing To Relocate: Anywhere

Timeline

Medical Scheduler/Receptionist

Clare medical
05.2023 - Current

Medical Receptionist

Garden State Medical Center
04.2023 - 05.2023

Patient Care Technician

Deborah Heart and Lung Center
03.2022 - 04.2023

Customer Service

C&S Remodeling LLC
02.2020 - 03.2022

High school diploma -

Pemberton Twp High School

Similar Profiles

CREATE PROFILE
Sirena Sweet