Sireta Sowell
Pace,FL
Summary
Accomplished Professional Driver and Customer Service Representative with a proven track record of enhancing customer satisfaction and maintaining a safe driving record, demonstrated during tenures at U.S. Xpress Logistics and Norwegian Cruise Line. Skilled in route planning and conflict resolution, I've consistently improved loyalty and operational safety, contributing to a positive and efficient service environment.
Overview
17
17
years of professional experience
Work History
Professional Driver
U.S. Xpress Logistics
08.2020 - 08.2023
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
Night Auditor
Hilton
01.2019 - 08.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Professional Driver
Swift Transportation
09.2015 - 02.2019
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
Customer Service Representative
Outcomes Health Info Solutions
02.2012 - 09.2015
- Resolved disputes efficiently while managing stressful environments with ease.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Correctional Officer Sergeant
Blackwater Rover
05.2009 - 02.2012
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Maintained order within the facility by enforcing institutional rules and regulations consistently.
- Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
- Coordinated with other correctional facilities during transfers of inmates, ensuring smooth transitions between institutions without compromising security protocols.
- Collaborated with medical personnel to ensure proper care for inmates with health concerns or medical needs.
- Reduced instances of inmate altercations through proactive conflict resolution strategies and mediation techniques.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
Customer Service Representative
Norwegian Cruise Line
01.2007 - 03.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate Of Business Administration - Entrepreneurial Studies
Pensacola State College
Pensacola, FLSkills
- City and non-city driving
- Route planning
- Safe driving record
- Punctuality
- Verbal and written communication
- Customer service
- Processes and procedures
- Appointment scheduling
- Order picking and processing
- Customer rapport
- Flexible schedule
- Relationship building
- Time management
- Schedule management
- Conflict resolution
- Business management
- Teamwork
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Timeline
Professional Driver
U.S. Xpress Logistics
08.2020 - 08.2023
Night Auditor
Hilton
01.2019 - 08.2020
Professional Driver
Swift Transportation
09.2015 - 02.2019
Customer Service Representative
Outcomes Health Info Solutions
02.2012 - 09.2015
Correctional Officer Sergeant
Blackwater Rover
05.2009 - 02.2012
Customer Service Representative
Norwegian Cruise Line
01.2007 - 03.2009
Associate Of Business Administration - Entrepreneurial Studies
Pensacola State College
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