Sirgba Marian Koluboi
Langhorne,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
CLIENT SERVICE ASSOCIATE/ MANAGER
BAYADA HOME HEALTH CARE
10.2022 - Current
- Manage and conduct onboarding and orientation for all newly hired nurses
- Lead field staff in providing quality home health care while increasing office's caseload through long-term relationship building with clients, referral recourses, payers, and community organizations
- Using judgment and discretion, effectively schedule staff, coordinate client services, and manage caseload
- Participate in recruitment of field skilled nursing staff
- Shared responsibility with team by developing communicative relationships in managing schedules
- Effectively coordinate billing and processing services
- Maintain effective fiscal management of caseload by monitoring metrics (gross margin, admissions, Medicare percentage, overtime, and unfilled hours.)
- Manage and update all staff and client records and files: digital and hard copy
- Ensures that all performance reviews, in-service education, and employee compliance are completed by annual due date
- Collaborate with insurance and managed care offices and central billing offices to maintain status for billing and referrals
- Partner with clinical managers to supervise and support field employees (Registered Nurses and Licensed Practical Nurses)
- Weekly payroll processing
- Communicated with clients regarding account services, statements, and balances.
SERVICE ASSOCIATE/ ADMINISTRATIVE ASSISTANT
PENN MEDICINE HEART AND VASCULAR MEDICAL CENTER
05.2022 - 10.2022
- Provide vital patient/customer service for patients' arrival and departure activities in heart and vascular medical practice
- Managed and handle patient calls and inquiries, coordinate appointments, schedule appointments wholly and accurately, and update patients' insurance/billing information
- Completed/ Passed EPIC schedigistration Training test
- Ensure patient/ family confidentiality, safety, and security
- Ensure commutation and collaboration with clinical staff and fellow team members to serve patients' needs
- Strived to create and maintain culture of safety and service excellence by actively communicating with patients to ensure patients' requests are met
- Ensures compliance with all applicable federal, state, and local regulatory standards
- Flexible, readily adapt to new processes, and engages in new practice operational changes
- Responsible for clerical support within palliative care, including administrative, clinical, and research-related duties.
PATIENT CARE OBSERVER
Penn Presbyterian Medical Center Emergency Room
03.2021 - 05.2022
- Provide safety measures for patients with history of self-harm
- Provide companionship and supportive care for patients requiring close observation
- Minimize or remove opportunities for patient self-injury
- Ensure means of patient safety for suicide-inclined patients
- Trained onboarding staff
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
PATIENT SAFETY ASSOCIATE/ ORDERLY
JEFFERSON BUCKS HOSPITAL
12.2018 - 05.2022
- Support nursing staff in providing quality healthcare as directed
- Provide prompt and courteous attention to patients, such as turning, lifting, and transferring patients from bed to stretchers and wheelchairs
- Assist medical staff with CPR during code blues and rapid responses
- Provide safety measures for patients with history of self-harm
- Provide companionship and supportive care for patients requiring close observation
- Thorough understanding of third-party insurance coverage guidelines
Education
Bachelor of Science - Health Policy and Administration
Pennsylvania State University
University Park, PA08.2023
Bachelor of Science - Health Administration
Pennsylvania State University
University Park, PA12.2021
Associate of Arts - Business Administration
Bucks County Community College
Newtown, PA01.2016
Skills
- Knowledge of medical terminology and HIPPA regulations
- Financial Management
- Experience using EMR systems
- Knowledge of Medicare, Medicaid, and insurance benefits in home health/ long-term care setting
- Knowledge of Compliance of Centers for Medicare and Medicaid Services (CMS)
- Payroll Processing
- Onboarding and Orientation
- Interpersonal/ verbal communication skills
Timeline
CLIENT SERVICE ASSOCIATE/ MANAGER
BAYADA HOME HEALTH CARE
10.2022 - Current
SERVICE ASSOCIATE/ ADMINISTRATIVE ASSISTANT
PENN MEDICINE HEART AND VASCULAR MEDICAL CENTER
05.2022 - 10.2022
PATIENT CARE OBSERVER
Penn Presbyterian Medical Center Emergency Room
03.2021 - 05.2022
PATIENT SAFETY ASSOCIATE/ ORDERLY
JEFFERSON BUCKS HOSPITAL
12.2018 - 05.2022
Bachelor of Science - Health Policy and Administration
Pennsylvania State University
Bachelor of Science - Health Administration
Pennsylvania State University
Associate of Arts - Business Administration
Bucks County Community College
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