Siri Emcharoen
New York,NY
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
15
15
years of professional experience
Work History
Receptionist
Debra Jaliman Cosmetic & Medical Dermatology
New York, NY
02.2024 - 06.2025
- Scheduled patients via in person, over the phone and through a third party app (Zocdoc).
- Corresponded to patient inquiries via email, ensuring prompt responses.
- Input patient demographics into the EHR system(Criterions) and verify insurance eligibility and benefits.
- Obtained prior authorization from insurance for various medications.
Regional Manager
The Dermatology Specialists
New York, NY
06.2020 - 06.2023
- Managed multiple departments including but not limited to surgical team including the coordinators, pathology lab, couriers, outsource call center, clinical research, and prior authorizations.
- Helped develop and implement company standards and provided managerial training as well as clinical and administrative staff training.
- Organized and coordinated office operations such as ordering medical, cosmetic, and office supplies.
- Maintained departmental and office staff schedules.
- Assisted front desk staff with scheduling appointments, verifying insurances, checking in and out patients.
- Assisted clinical staff with obtaining prior authorizations for procedures as well as prescriptions.
- Knowledgeable of health insurance policies, guidelines- including copays, coinsurances, referrals, verification of insurances; handling patients' records discreetly, updating demographic and financial information; Protecting and securing medical records(HPIAA)
Office Manager, Medical Assistant, Receptionist
Robin R. Blum, MD, FAAD
New York, NY
04.2012 - 03.2020
- Checked patients in and out, booked appointments via in-person, over the phone and on Carecloud (practice management).
- Greeted patients, scheduled appointments, and made reminder calls for upcoming appointments.
- Assisted physician by first triaging the patient and then briefing the physician prior to seeing the patient.
- Retrieved any pending reports from the laboratories.
- Registered and Managed I-Pledge Patients.
- Phoned in prescriptions and initiated prior authorizations and followed up with appeals, if needed.
- Recorded daily balance sheet that reflects patients seen, types of insurances, co-payments, and forms of payment.
- Address inquiries regarding patients’ statements, insurance eligibility, and collection of payments for overdue services.
- Knowledge of commercial insurances (i.e, copays; deductibles; co-insurances, etc)
Administrative Medical Assistant
Diane C. Madfes, M.D, P.C
New York, NY
04.2010 - 04.2012
- Greeted patients; scheduled appointments and made reminder calls for upcoming appointments; collected payments for visits.
- Obtained, recorded, and updated personal and medical information.
- Obtained prior authorizations for patients’ medications and phoned in prescriptions to pharmacies.
Education
Associates of Occupational Studies - Pharmacy Technology
ASA College
New York02.2014
Medical Assistant - Certificate of Completion
Career Academy of New York
New York02.2010
Skills
- EHR management
- Insurance verification
- Patient scheduling and appointment coordination
- Prior authorization processing
- Medical records management
- Customer relationship management
- Data entry accuracy
- Professional client interactions
- Multi-line telephone systems
- Phone etiquette
References
- Beau DiCicco, MD, Medical Director – The Dermatology Specialists, 512-947-8926
- Robin Blum, MD, Founder of Central Park South Dermatology, 917-576-7151
- Elia Rodriguez, Manager at Liora Dermatology, 347-622-9534
Timeline
Receptionist
Debra Jaliman Cosmetic & Medical Dermatology
02.2024 - 06.2025
Regional Manager
The Dermatology Specialists
06.2020 - 06.2023
Office Manager, Medical Assistant, Receptionist
Robin R. Blum, MD, FAAD
04.2012 - 03.2020
Administrative Medical Assistant
Diane C. Madfes, M.D, P.C
04.2010 - 04.2012
Associates of Occupational Studies - Pharmacy Technology
ASA College
Medical Assistant - Certificate of Completion
Career Academy of New York
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