Siri Khalsa
Hospitality Management & Leadership
Santa Fe,NM
Summary
Hospitality and healthcare operations leader with extensive experience managing high-pressure, service-driven environments. Proven ability to direct daily operations, develop and mentor teams, deliver exceptional guest experiences, and uphold rigorous brand and regulatory standards. Brings strong expertise in staffing, scheduling, performance management, service recovery, compliance, and relationship hospitality. Adept at balancing operational efficiency with warmth, professionalism, and brand integrity to consistently exceed guest expectations.
Overview
22
22
years of professional experience
Work History
Host, Take-Out Operations & Team Leadership
Tomasita’s
Santa Fe, NM
08.2025 - Current
- Led front-door operations, managing reservations, guest flow, and wait times in a high-volume tourist restaurant.
- Directed take-out operations, ensuring order accuracy, quality control, and service efficiency.
- Acted as liaison between kitchen and front-of-house teams to maintain seamless service delivery.
- Trained and supported new team members in service standards and brand consistency.
- Dates Available Upon Request
Outcomes Manager (RN)
Providence Swedish Rehabilitation Hospital
Lynnwood, WA
08.2024 - 06.2025
- Directed daily operational workflows, performance management, and quality outcomes for a 40-bed facility.
- Led staffing coordination, workflow prioritization, and service delivery consistency.
- Trained and coached 40+ team members in documentation accuracy, compliance standards, and performance excellence.
- Analyzed satisfaction and outcome data to identify improvement opportunities and implement service-enhancing strategies.
- Demonstrated strong business and operational acumen by aligning quality initiatives with efficiency and productivity goals.
- Co-led the launch of a new unit, establishing operational workflows, service standards, and team culture.
- Provided floor leadership, mentoring, and real-time coaching to support performance and professionalism.
- Supported scheduling, staffing stability, and onboarding processes.
Staff RN
Eating Recovery Center
Bellevue, WA
01.2023 - 01.2024
- Delivered high-level service in emotionally complex, high-acuity environments.
- Demonstrated excellence in communication, crisis management, and relationship-based care.
- Recognized for reliability, empathy, and professionalism in demanding service settings.
Critical Care RN Resident
Skagit Valley Healthcare
Arlington, WA
01.2023 - 01.2023
- Delivered high-level service in emotionally complex, high-acuity environments.
- Demonstrated excellence in communication, crisis management, and relationship-based care.
- Recognized for reliability, empathy, and professionalism in demanding service settings.
Staff RN
Prestige Healthcare
Vancouver, WA
01.2022 - 01.2022
- Delivered high-level service in emotionally complex, high-acuity environments.
- Demonstrated excellence in communication, crisis management, and relationship-based care.
- Recognized for reliability, empathy, and professionalism in demanding service settings.
Technical Specialist
Apple Inc.
01.2017 - 01.2019
- Ranked in the top 10 of 150 staff for sales and client support performance.
- Demonstrated exceptional customer engagement, conflict resolution, and service recovery skills.
- Built trust-based client relationships through professionalism and product expertise.
- (Customer Service, Sales, Clinical Service Excellence & Research)
Server & Restaurant Leadership
Mick Morgan’s Pub
Newton, MA
01.2014 - 01.2015
- Supported supervisory functions in a fast-paced, upscale dining environment.
- Assisted with staff training, service standards reinforcement, and daily operational coordination.
- Played an active role in guest satisfaction management, conflict resolution, and service recovery.
- Strengthened revenue through strong product knowledge and suggestive selling.
Clinical Researcher
Boston Children’s Hospital
01.2013 - 01.2015
- Supported operational efficiency, regulatory compliance, and service delivery for diverse populations.
- Demonstrated early leadership in workflow coordination and client-centered service models.
Outpatient Clinic Manager
Refugee Health, Boston Medical Center
01.2011 - 01.2013
- Supported operational efficiency, regulatory compliance, and service delivery for diverse populations.
- Demonstrated early leadership in workflow coordination and client-centered service models.
Host, Cashier, Food Runner, Lead Server
Chocolate Maven
Santa Fe, NM
01.2004 - 01.2009
- Progressed through multiple front-of-house roles to Lead Server in a high-volume, award-winning restaurant.
- Directed shift operations by assigning sections, coordinating service flow, and maintaining brand service standards.
- Served as a visible leader on the floor, ensuring guest satisfaction and managing service recovery when needed.
- Trained and mentored new staff in hospitality etiquette, menu knowledge, and relationship-based service.
- Managed reservations, waitlists, and special requests to optimize guest flow and experience.
- Supported POS operations, cash handling, and daily reconciliation.
Education
Bachelor of Science - Nursing
Curry College
Milton, MA12-2021
Bachelor of Arts - Psychology
Boston University
Boston, MA05-2013
Skills
Guest Satisfaction, Conflict Management & Service Recovery
Reservation & Guest Flow Management
Health, Safety, Sanitation & Alcohol Compliance
Staff Recruitment, Hiring, Onboarding & Supervision
Problem-Solving, Delegation, & Time Management
Operational Efficiency & Compliance
Adaptable, Flexible, & Agile in Stressful/Dynamic Environments
Microsoft Office, Database, & Office Management/Proficiency
Exceptional Verbal & Written Communication
New Mexico ServSafe Certifications:
New Mexico ServSafe Safe Food Handler Certificate: 8085885 (Valid through 2028)
New Mexico ServSafe Alcohol Certificate: 807675 (Valid through 2028)
Timeline
Host, Take-Out Operations & Team Leadership
Tomasita’s
08.2025 - Current
Outcomes Manager (RN)
Providence Swedish Rehabilitation Hospital
08.2024 - 06.2025
Staff RN
Eating Recovery Center
01.2023 - 01.2024
Critical Care RN Resident
Skagit Valley Healthcare
01.2023 - 01.2023
Staff RN
Prestige Healthcare
01.2022 - 01.2022
Technical Specialist
Apple Inc.
01.2017 - 01.2019
Server & Restaurant Leadership
Mick Morgan’s Pub
01.2014 - 01.2015
Clinical Researcher
Boston Children’s Hospital
01.2013 - 01.2015
Outpatient Clinic Manager
Refugee Health, Boston Medical Center
01.2011 - 01.2013
Host, Cashier, Food Runner, Lead Server
Chocolate Maven
01.2004 - 01.2009
Bachelor of Science - Nursing
Curry College
Bachelor of Arts - Psychology
Boston University