Siria Maldonado
Los Lunas,NM
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Immunity Science Manager
Immunity Science Inc/NetMedical Xpress
Albuquerque, NM
11.2022 - Current
- Assisted customers with selecting appropriate vitamins based on their individual needs.
- Performed regular audits of store locations to verify that all vitamin products were properly stocked and labeled.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created product displays, managed inventory levels, and implemented promotional strategies to increase sales of vitamins.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed consumer surveys in order make informed decisions about future product launches or promotions involving vitamins.
- Organized special events such as health fairs at local stores featuring vitamin products.
- Delegated work to staff, setting priorities and goals.
- Trained staff members on proper handling, storage, and display of vitamins in accordance with company policies.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Inspected incoming shipments from vendors for accuracy prior to stocking shelves.
- Collaborated with advertising team to develop effective promotional materials for vitamins.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared detailed reports on the status of product inventories and communicated findings to management.
- Worked with accounting personnel to address cycle count variances.
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Reviewed purchase orders prior to processing to confirm accuracy of item descriptions, quantities and prices.
- Prepared inventory for shipment by attaching tags and labels.
- Conducted regular physical counts of all products in inventory, reconciling discrepancies with computerized records.
- Managed staff responsible for maintaining accurate records of incoming shipments and outgoing deliveries.
- Maintained accurate databases of supplier information, including contact details, pricing structures and lead times.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Monitored inventory storage and enforced proper handling and organization.
- Worked closely with accounting department to reconcile invoices against actual goods received.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
Lab Technitian
NetMedicalXpress
Albuquerque, NM
08.2021 - Current
- Assigned work and monitored performance of project personnel.
- Kept patient care protocols and clinical trial operations in compliance.
- Assisted in the preparation of presentations for project teams regarding study results and updates.
- Conducted site visits to review procedures, assess risk factors, and ensure compliance with regulatory standards.
- Gathered and reviewed study data.
- Developed quality control systems to ensure accuracy of data collected during a trial.
- Maintained effective communication between sponsors, investigators, research coordinators, clinicians and other members of the team throughout the duration of the trial.
- Reviewed and evaluated clinical trial protocols, case report forms, patient informed consent forms, and other related documents.
- Prepared materials such as investigator brochures, medication labels, patient diaries as needed.
- Educated participants on studies and anticipated outcomes.
- Conducted screening interviews to determine eligibility of possible subjects.
- Performed ongoing monitoring of study progress and reported findings to management staff.
- Collected, processed and delivered specimens from trial participants.
- Coordinated with research personnel to ensure accurate data collection during trials.
- Resolved issues that arose during a study involving participants or personnel at multiple sites.
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
- Monitored subject enrollment and tracked dropout details.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Prepared specimens for testing according to established protocols.
- Participated in research projects related to COVID-19 disease progression and treatment methods.
- Cleaned and calibrated laboratory equipment.
- Prepared standard solutions to combine with samples according to formulas or procedures.
- Collaborated with other healthcare professionals regarding test results.
- Assisted with quality, safety and other process improvement activities.
- Conducted quality control procedures to ensure accuracy of results.
- Monitored the inventory of reagents and supplies needed for testing.
- Validated laboratory test processes for completeness and safety.
- Performed laboratory tests on COVID-19 samples, such as PCR.
- Adhered strictly to ethical standards during specimen handling and analysis.
- Assisted in training new lab technicians in proper techniques for sample collection and processing.
- Prepared tests for mailing and distribution, packaged samples to transport to lab and assisted with community-based testing.
- Ensured that all safety guidelines were followed while working with hazardous materials.
- Evaluated existing SOPs and recommended changes when necessary.
- Documented all laboratory processes accurately according to standard operating procedures.
- Performed periodic maintenance activities on laboratory equipment.
- Supported laboratory operations by calibrating equipment, stocking inventory and preparing buffers.
- Combined reagents with samples following standardized experimental processes.
- Maintained and tested sterility of medical equipment.
- Obtained serum or viral swab samples for analysis.
- Supervised or instructed new technicians on laboratory protocols.
- Assisted with customer requests and answered questions to improve satisfaction.
- Reviewed test results prior to release from the laboratory.
A/R Manager
Enchantment Medical Billing Specialists
Albuquerque, NM
10.2020 - 11.2021
- Responded promptly to customer inquiries regarding billing disputes or discrepancies.
- Prepared and posted weekly payments to vendors and suppliers.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Tracked payments received from third-party payers such as Medicare and Medicaid providers.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Participated in ongoing training sessions to stay abreast of changing industry trends and best practices.
- Performed insurance verification, pre-certification and pre-authorization.
- Collected, posted and managed patient account payments.
- Monitored changes in regulations related to healthcare billing practices.
- Reviewed legal claims for accuracy and issues.
- Input statement information, reconciled accounts and resolved discrepancies.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Processed credit card payments from patients for medical services rendered.
- Reviewed, coded, and submitted claims to insurance companies and government payers.
- Implemented new technologies and processes that improved efficiency of billing operations.
- Provided technical support when needed during implementation of new systems or software upgrades.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Developed strong professional rapport with vendors and clients.
- Identified discrepancies and carrier issues regarding billing and reimbursements.
- Analyzed account receivables aging report to identify delinquent accounts.
- Reconciled codes against services rendered.
- Managed all payments processing, invoicing and collections tasks.
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Maintained detailed records of all billing activities in compliance with company policies and procedures.
- Corrected, completed and processed claims for payer codes.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Submitted claims to insurance companies.
- Processed refund requests and reconciled deposit and patient collections.
- Resolved billing discrepancies with insurance companies and patients.
- Maintained accounting ledgers by verifying and posting account transactions.
- Followed up on unpaid or denied claims in a timely manner.
- Answered customer questions to maintain high satisfaction levels.
- Collaborated closely with other departments such as clinical staff and front desk personnel to ensure accurate coding of services provided.
- Communicated with patients regarding payment plans, overdue balances, and collections issues.
- Protected medical office operations and integrity by keeping patient information confidential.
- Managed daily workflow for the department including assigning tasks among staff members.
- Took billing calls, questions and concerns from patients and third party carriers.
- Executed account updates and noted account information in company data systems.
- Processed invoice payments and recorded information in account database.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Developed strategies to improve collection rates and reduce outstanding debt levels.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Generated monthly financial statements for review by management team.
- Checked claims coding for accuracy with ICD-10 standards.
- Sent incomplete or incorrect claims to supervisors for proper adjudication.
- Attended provider meetings and workshops when appropriate.
- Entered patient charges and payments into electronic health records.
- Verified patient insurance eligibility and coverage for medical services rendered.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Evaluated current collections process and identified areas where improvement is needed.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Utilized various software programs to enter data into the system accurately.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Health Information Management Specialist
Presbyterian Hospital
Albuquerque, NM
12.2014 - 10.2020
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Collaborated with others to discuss new opportunities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in committees that develop strategies for improving quality assurance measures relating to health information management practices.
- Maintained up-to-date knowledge of relevant laws governing healthcare privacy and security practices.
- Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Reviewed medical documentation for completeness, accuracy, timeliness, and appropriateness of data entry into electronic health record system.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Collaborated with clinical staff to ensure accurate recording of patient care activities in the medical record.
- Generated reports on patient demographics, diagnoses, treatments, outcomes, charges. from EHR database.
- Assessed data quality issues, identified discrepancies, and reconciled errors in patient records.
- Conducted audits to ensure accuracy of patient data and compliance with HIPAA guidelines.
- Performed chart abstraction duties as needed to collect specified data elements from charts according to established protocols.
- Provided support and assistance to users of the health information management system.
- Ensured appropriate access controls were implemented within the EHR system based on user roles and privileges.
- Compiled, organized, and maintained patient records in accordance with applicable standards and regulations.
- Retrieved requested medical records for review by clinicians or other authorized personnel.
- Processed requests for release of confidential health information in accordance with state laws and HIPAA regulations.
- Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
Education
Medical Insurance Billing And Coding - Health Information Technology
Brookline College - Phoenix
Phoenix, AZ10.2020
Some College (No Degree) - Nursing Science
Breckinridge School of Nursing
Albuquerque, NMSome College (No Degree) - Nursing Science
University of New Mexico
Albuquerque, NMSkills
- Operations Management
- Staff Development
- Business Administration
- Cross-Functional Team Management
- Team Leadership
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Workforce Management
- Policy Implementation
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Immunity Science Manager
Immunity Science Inc/NetMedical Xpress
11.2022 - Current
Lab Technitian
NetMedicalXpress
08.2021 - Current
A/R Manager
Enchantment Medical Billing Specialists
10.2020 - 11.2021
Health Information Management Specialist
Presbyterian Hospital
12.2014 - 10.2020
Medical Insurance Billing And Coding - Health Information Technology
Brookline College - Phoenix
Some College (No Degree) - Nursing Science
Breckinridge School of Nursing
Some College (No Degree) - Nursing Science
University of New Mexico
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