Jose Monzon
Rosamond,CA
Summary
Professional Automotive Service Technician with the motivation, desire, knowledge, and skills required to diagnose and repair malfunctions in complete mechanical systems. Knowledgeable Tire Technician with good customer service skills and in-depth understanding of different vehicle systems. Experienced in completing services quickly and accurately to handle high daily workload in a fast paced environment. Offering over 13 years in field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shop foreman / tire technician / driver
West coast wheel repair
05.2021 - 12.2023
- Excels in Computer based programs such as, reynolds and reynolds, CDK Global connects, Microsoft word, and Excel
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for 8 staff.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Streamlined workflow processes by identifying bottlenecks in production and implementing appropriate solutions to alleviate them.
- Ensured compliance to OSHA regulations through diligent record-keeping, reporting, and documentation of hazardous materials handling procedures.
- Proficient in money management with company generating $250K .
- Reduced invoice errors with thorough data entry and verification procedures.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
Tire/rim technician
Rim fix
11.2020 - 05.2021
- Prepared rims for paint, mount and balancing tires
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in fast-paced environment.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Checked fluids, tires, brakes, and other systems as part of 3 point inspection
Automotive technician
Infinite of the palm beaches
01.2017 - 05.2020
- Tech C, improved vehicle performance by conducting thorough inspections and identifying necessary repairs and completed warranty repairs.
- Enhanced shop productivity through meticulous organization of tire inventory and proper maintenance of equipment.
- Maintained customer satisfaction by providing efficient and thorough oil changes in timely manner.
- Boosted vehicle safety by performing thorough brake system inspections and diagnostics which enhanced customer satisfaction by being timely and accurate when completing brake repairs and replacements.
- Efficiently mounting and balancing tires according to specifications, providing accurate wheel alignments and suspension repairs.
- Enhanced workshop efficiency by maintaining tools and equipment essential for automotive alignment tasks.
Automotive mechanic
Ultimate auto
05.2016 - 01.2017
- Streamlined processes for increased efficiency by conducting thorough diagnostic assessments on malfunctioning equipment.
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Increased workshop efficiency by maintaining clean and organized workspace.
- Enhanced equipment performance by implementing preventive maintenance and repairs on diverse machinery.
- Reduced downtime by troubleshooting and diagnosing complex mechanical issues for efficient resolution.
Part specialist
Napa auto part
10.2015 - 05.2016
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Implemented new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Ensured compliance with industry regulations by staying current on changes in legislation related to automotive parts procurement and distribution.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Parts Counter Salesperson
Napa Auto Parts
11.2012 - 10.2015
- Enhanced store revenue by upselling related products and offering expert advice on parts compatibility.
- Assisted in training new staff members on parts counter procedures, ensuring seamless integration into the team.
- Collaborated with service technicians to ensure proper parts selection for repair jobs, improving overall efficiency.
- Increased customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Streamlined inventory management through diligent tracking and organization of parts storage area.
- Oversaw team of 5 employees
Cashier
Burger King
11.2009 - 04.2010
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained balanced cash drawer, ensuring 100% accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Diploma - Automotive Technology
Universal Technical Institute (UTI)
Orlando, FL08.2012
Diploma - General Studies
Royal Palm Beach High School
Royal Palm Beach, Fl05.2010
Skills
- Automotive Engines & Repair
- Automatic Transmissions
- Power & Performance
- Electronic Fundamentals
- Electronic Technology
- Professional Applications
- Fuel & Ignition Systems
- Advanced Diagnostic Systems
- Automotive Under Car
- Drivability & Emissions
- Electronic Diagnostics
- Automotive Power Trains
- Brakes & Climate Control
- Professional Service Writing
Awards
Universal Technical Institute Certificate of Completion – Ford Technical Customer Handling Corpedia: Customer Bias & Discrimination, Practical Ethics Section 609 for Refrigerant Recovery & Recycling Certificate
Certification
Universal Technical Institute
Certificate of Completion – Ford Technical Customer Handling
Corpedia: Customer Bias & Discrimination, Practical Ethics
Section 609 for Refrigerant Recovery & Recycling Certificate
Languages
Spanish
Native or Bilingual
Timeline
Shop foreman / tire technician / driver
West coast wheel repair
05.2021 - 12.2023
Tire/rim technician
Rim fix
11.2020 - 05.2021
Automotive technician
Infinite of the palm beaches
01.2017 - 05.2020
Automotive mechanic
Ultimate auto
05.2016 - 01.2017
Part specialist
Napa auto part
10.2015 - 05.2016
Parts Counter Salesperson
Napa Auto Parts
11.2012 - 10.2015
Cashier
Burger King
11.2009 - 04.2010
Diploma - Automotive Technology
Universal Technical Institute (UTI)
Diploma - General Studies
Royal Palm Beach High School
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