Sirisha B
Jersey City,NJ
Summary
Over 13 years of IT experience, 7 years of Salesforce.com CRM platform using Visualforce, Apex as an Administrator and Developer. Worked with various CRM applications like Salesforce.com, Sales cloud, Service cloud, and Marketing cloud. Good Experience with lightning web components development (LWC) Experienced customizing and configuring Salesforce and other CRM platforms to meet business requirements, including the development of custom objects, workflows, triggers, and automation solutions. Developed web applications in C# using MVC and XML, creating and consuming REST APIs and WCF services, and integrating them with Salesforce. Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards. Profound knowledge of Software Development Life Cycle (SDLC) concepts from planning through implementation and maintenance. Proficient in formulating planning and documentation for project scope, process design, system configuration, test readiness, deployment, and post implementation support. Have worked in projects that used Agile methodologies. Experience developing Wave Apps, Datasets, Lenses, and Dashboards in Einstein Analytics. Skilled in writing complex queries using T-SQL to extract, analyze, and manipulate data in Salesforce and external systems. Prepared technical specification documents based on Functional Specification documents. Strong communication & interpersonal skills with positive work attitude. Self-motivated and quick learner. Used the Lightning Aura framework to build the components when upgrading legacy customer portal to Community for Clients. Worked with the .NET Framework (3.5 or higher) and IIS (7.5 or higher) for robust web and CRM application development and management. Worked on consolidation of all existing Workflow rules in the Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.
Overview
14
14
years of professional experience
4
4
Certification
Work History
Sr Salesforce Developer/Admin
Transamerica
Piscataway
03.2023 - Current
- Designed and deployed custom Apex classes, triggers, and Lightning Web components to streamline complex business processes in various domains
- Created several Workflow, Process Builder, flows, and Approval Processes needed in different Application stages
- Develop, modify, enhance, and implement software systems designed to support new or existing business initiatives.
- Use Apex to execute flow and transaction control statements on Salesforce servers in conjunction with calls to the API
- Developed and optimized Service Cloud solutions to improve customer engagement and streamline support workflows, contributing to increased customer satisfaction and operational excellence
- Leveraged Salesforce Data Cloud (CDP) to integrate real-time customer data for creating unified customer profiles.
- Developed complex Salesforce integrations using REST API, ensuring seamless data flow across systems
- Designed and implemented force.com applications, enhancing functionality and user experience
- Automated release processes and maintained CI/CD pipelines, improving deployment efficiency and reliability
- Conducted detailed code reviews and unit testing to ensure high-quality deliverables
- Enhanced data-driven decision-making by developing scalable solutions using multi-source data
- Utilized Salesforce Einstein and WAVE Analytics to provide advanced reporting and data insights
- Created Custom Reports and Dashboards to track the Cases, and assets to be available to different levels in the organization base d on their Profiles
- Leveraged Salesforce Data Cloud and Client 360 to drive personalized customer experiences, enhance customer insights, and optimize business processes for clients and internal service teams, improving overall operational efficiency and customer satisfaction
- Migrated the code from personal Sandbox to DEV by using GitHub, and migrated code from DEV to QA using Force.com IDE and ANT, where I worked on the entire Process
- Using Apex Data Loader for Migrating Records to Sources and Loaded data into the Salesforce application
- Agile Development Methodology was followed for the implementation
- Used the sandbox for Testing and Migrated the code to the Deployment instance after the Testing
- Collaborated with external teams to integrate Salesforce with various other platforms, ensuring secure and reliable data flow.
Sr Salesforce Developer (Sales Cloud /Service Cloud/Marketing Cloud)
JP Morgan & Chase
Jersey City, NJ
08.2021 - 02.2023
- Salesforce Developer working with a full-Salesforce team on delivering custom components and updates as well as leveraging declarative capabilities to provide efficient delivery options based on business requirements
- Implementation of Lightning components using the Lightning Design System (LDS) in Aura Framework and Lightning Web Components (LWC)
- Experience in developing data architecture and design of the salesforce object data model
- Designed, developed, tested, documented, and deployed high-performance, reusable, and reliable Apex code with best practices
- Used SOAP and REST API to invoke triggered sends and update subscriber attributes in all subscriber list
- Developed and maintained dashboards and reports using Einstein Analytics to provide insights and analysis to stakeholders
- I had the opportunity to gain exposure to Commerce Cloud
- This experience allowed me to integrate e-commerce functionalities seamlessly within the Salesforce ecosystem
- Worked closely with cross-functional teams to implement and customize solutions that enhanced the customer shopping experience, streamlined backend operations, and supported business goals
- Leveraging Salesforce Commerce Cloud’s capabilities, I was able to deliver scalable solutions that aligned with JP Morgan’s digital transformation strategy
- Removed code quality issues from all Aura, LWC and Apex classes
- Solved bugs assigned on daily basis
- Experience in developing Lightning Aura Components
- Extensively worked and developed Lightning Components, Visual Force Pages, Apex Controllers, Triggers, Lightning Design System (SLDS), Lightning Process Builder, SOQL, SOSL and Apex Test Classes
- Created and invoked apex methods to read data from custom objects in LWC
- Integrated Salesforce with upstream and downstream systems like Cummins Siebel Warranty, Java and .Net applications using Apex REST and SOAP Callouts
- Implemented Analytics Dashboards using analytics studio
- Developed LWC Component and Embed into Analytics Dashboard
- Perform configurations and customizations in salesforce platform
- Perform unit testing and integration testing to ensure quality deliverables
- Provide functional demos to the business users
- Participate in process improvement efforts
- Provide technical assistance to other team members.
Salesforce Developer
Optus
Sydney, Australia
10.2017 - 04.2021
- Involved in identifying, planning, and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements
- Played key role in UAT, SAT and training business users on SFDC system and process
- Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
- Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation
- Strong experience with salesforce.com CRM full implementation, migration of sales cloud, service cloud
- Involved in End-to-end testing and gathering requirements to feedback from business users
- Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements
- Implemented SFDC Integration using REST/SOAP Web Service API'S
- Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems
- Used to Lightning Components access at the user, profile, and organization level
- Created many Lightning Components and server-side controllers to meet the business requirements
- Experienced in migrating the standard and custom objects in standard experience to lightning experience
- Developed and deployed workflows and approval processes for opportunities and products/ assets management
- Created and developed Wave Apps, Datasets, Lenses, and Dashboards in Einstein Analytics
- Worked with Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics
- Developed Apex Classes & Triggers to implement the business logic as per the requirements
- Developed Unit test class for Apex class and worked on improving code coverage
- Used SOQL &SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
- Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects
- Used it to read, extract and load data from comma separated values (CSV) files
- Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization
- Interacted with the Salesforce.com premium tech support team on a regular basis.
Salesforce Administrator
Telstra
Melbourne, Australia
08.2015 - 09.2017
- Developed Validation rules on various objects
- Also created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region
- Extensive experience in lead case management (Web-to-Lead, Email-to-Case) Daily administration and support including but not limited to Managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts and validations
- Created Custom Objects, Tabs, and Sharing Rules as per the business requirements
- Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups
- Implemented Security/Sharing rules, configured permission sets, Field level Security, Record level Security, Profiles, Roles, and resource monitoring at different hierarchical levels of Organization
- Created the Reports and Dashboards as per the business requirements
- Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects
- Customized Salesforce Fields, Page Layouts, Record Types, Queues, and Profiles and make the same Changes in test and production boxes Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic
- Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent
- Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and Prod boxes to make them in Sync
- Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports
- Data migration and updates through the Apex Data Loader in Salesforce
- Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
Siebel Administrator
Telstra
Melbourne, Australia
08.2010 - 06.2015
- CTS CRM team is working on Siebel CRM product to rollout implementation tracking, Deal Review functionality globally, Incentive compensation, Marketing Integration, etc
- A developer position is available to develop & support the global rollout of the solution as part of the critical initiative
- Experience in using PL/SQL, SQL Loader, EIM, Siebel Configuration and Siebel EAI Methodologies Serves as the primary point of contact with regards to Understands customers’ processes and products and how they fit within the goals of the business unit
- Administer and support Siebel 8.x environments; Apply Siebel Patches; Perform local database extracts; Monitor and configure Siebel Components; Remote Administrating batch files (shell scripts) for server admin tasks
- Expertise in Siebel Release Management and Migration (SRF, Repository, master data etc.) Contribute to the design, development and deployment of Siebel Architecture for customers Creation and Monitoring of Siebel Setup/Environment Job Administration (running Jobs for EIM, Workflow Process Batch Manager, Batch Assignment and so on)
- Proactively Identifying the issues (specially related to performance) and providing the necessary solutions
- Co-Ordination with Network/Computer Management/Database Administration team for Connectivity, Patch Update, Upgrade and Data backup activities
- Status updating to the stack holders on the System and Application Performance and Monitoring.
Skills
- Salesforcecom CRM platform
- Apex programming (triggers, classes, controllers)
- Visualforce development
- Salesforce Lightning Web Components (LWC)
- SOQL (Salesforce Object Query Language) and SOSL (Search Query)
- Salesforce applications (Sales cloud, Service cloud, Marketing cloud)
- Lightning web components development (LWC)
- Customizing and configuring Salesforce and other CRM platforms
- Development of custom objects, workflows, triggers, and automation solutions
- REST APIs and WCF services integration with Salesforce
- Customizing standard objects in Salesforce
- Software Development Life Cycle (SDLC) concepts
- Agile methodologies
- Wave Apps, Datasets, Lenses, and Dashboards in Einstein Analytics
- Technical specification document preparation
- Lightning Aura framework
- Consolidation of Workflow rules in Lightning Process builder flows
- SOQL (Salesforce Object Query Language) and SOSL (Search Query)
Certification
- Platform Developer I
- Platform Developer II
- Marketing Cloud Administrator
- Product Owner and Scrum Master
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Telugu
Native language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Interests
Cooking
Social Media
Movies
Software
Salesforce Administrator Skill: Salesforce configuration (objects, fields, page layouts, record types, workflows, and validation rules) User management (profiles, roles, permission sets, and sharing settings) Data management (data import/export, deduplication, and data quality) Security settings and user access controls Reports and dashboards creation Automation (Process Builder, Flow, Workflow rules) Salesforce AppExchange apps installation and configuration Knowledge of Salesforce Lightning experience Sandbox management and change sets deployment Knowledge of Salesforce best practices and governance Strong problem-solving and troubleshooting skills Excellent communication and collaboration abilities Knowledge of Salesforce updates and releases
Timeline
Sr Salesforce Developer/Admin
Transamerica
03.2023 - Current
Sr Salesforce Developer (Sales Cloud /Service Cloud/Marketing Cloud)
JP Morgan & Chase
08.2021 - 02.2023
Salesforce Developer
Optus
10.2017 - 04.2021
Salesforce Administrator
Telstra
08.2015 - 09.2017
Siebel Administrator
Telstra
08.2010 - 06.2015
Similar Profiles
Nancy WallaceNancy Wallace
Client Onboarding Manager at TransamericaClient Onboarding Manager at Transamerica
SAMUEL EYONGETAHSAMUEL EYONGETAH
Life Insurance Agent at TransamericaLife Insurance Agent at Transamerica
JOHN FREELJOHN FREEL
Director of Procurement at TransamericaDirector of Procurement at Transamerica
Martha Hirschfield, CDMP, PCMMartha Hirschfield, CDMP, PCM
Senior Channel Marketing Specialist at TransamericaSenior Channel Marketing Specialist at Transamerica
Shane TotaramShane Totaram
Store Manager at AutoZoneStore Manager at AutoZone