SIRISHA USETTI
Albany,NY
Summary
Versatile professional with a robust background in front desk and cyber operations, notably at Carneros Resort and Spa. Excelled in leveraging Wireshark and CyberArk to enhance security protocols, while mastering R and SQL to analyze data efficiently. Demonstrated exceptional coordination and communication skills, significantly improving operational efficiency. Resourceful Front Desk Trainer known for high productivity and efficient task completion. Specialize in customer service training, conflict resolution techniques, and operational management. Excel in communication, problem-solving, and adaptability to ensure seamless front desk operations and enhance guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front desk operations
Carneros Resort and Spa
08.2023 - 07.2024
- Analyze the organization's data using Wireshark and monitor the security systems to identify potential vulnerabilities or threats
- To maintain accurate and up-to-date documentation on the organization's security systems and protocols
- To document incident reports and assist in the investigation to determine the cause and extent of the breach
- To develop user guides and customer knowledge base articles, providing clear instructions on utilizing IAM solutions effectively
- Actively learning and becoming proficient in tools such as CyberArk for privileged access management
Technical Trainee for Foreign exchange
THOMAS COOK INDIA LTD
02.2022 - 08.2023
- IT Trainee and dealing with the operations for the Currency exchange
- Bulk currency Transfers
- Wire Transfers
- Forex prepaid Cards
- RBI Certification for the company which is not expired dealing with Clients
Tour Operations
IRCTC (India)
08.2021 - 12.2021
- Data Research, analysis, and working of over across 29 states of India using Excel and Google Analytics
- Coordinate with 14 interns of various specializations acting as a SOP to management, interns, and faculty
- Tour Packages with large number of Train with passengers more that 800 in Uttara Bharata yatra Package
- Dealing with client issues and handling large number of Train bookings
Education
M.S. - Business Analytics
University at Albany, SUNY
01.2026
B.B.A - Tourism and Hospitality Management
NITHM College (JNTU, India)
01.2023
Skills
- R
- SQL
- Windows
- Wireshark
- Jupyter
- R studio
- VS code
- Tableau
- Power BI
- Microsoft Office
- Microsoft Excel
- Front desk operations
- Cyber operations
- Front desk support
- Helpdesk operations
- Hotel operations knowledge
- Telephone operations
- Front desk coordination
- Front desk supervision
- Remote operations management
- Front desk communications
- Daily facility operations
- Manual hand tools operations
- Sales operations management
- Front desk operations efficiency
Certification
- HTML and Python Programming
- Digital Marketing and Corporate Finance
- Introduction to Excel
Projects
Predictive analytics of NFL games with data from 1980-2020 using Python Scikit-learn tools, Machine learning, and regression analysis. Analysis of Sales of music albums across the US based on multiple categories using Tableau. Research on post-quantum feasibility, implementation of CRYSTALS - Kyber KEM & Dilithium DSA. Market Research of the consumer behavior of Indian Steel Users - SAIL. Data Visualization of a Superstore with Tableau. Developed the Customer Loyalty Program for IKEA. Financial Analysis of the Indian Pharmaceutical Sector using CMIE Prowess IQ, Microsoft Excel. Market Analysis, research, and working of FCRA registered Indian NGOs. Design and Analysis of Compact Hybrid Controller for PMSG-based WECS in DC Grid-Connected Applications.
Languages
English
Full Professional
French
Limited
Hindi
Full Professional
Telugu
Native/ Bilingual
Accomplishments
- Dean Merit Scholarship(SUNY)
- IRCTC Best Employee
- Thomas cook India Ltd Winner for the quarter Target
References
References available upon request.
Timeline
Front desk operations
Carneros Resort and Spa
08.2023 - 07.2024
Technical Trainee for Foreign exchange
THOMAS COOK INDIA LTD
02.2022 - 08.2023
Tour Operations
IRCTC (India)
08.2021 - 12.2021
M.S. - Business Analytics
University at Albany, SUNY
B.B.A - Tourism and Hospitality Management
NITHM College (JNTU, India)
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