Sirisha Veginati
Buffalo Grove,ILLINOIS
Summary
Proven expert in customer service and complaint resolution, honed at Walgreen's Pharmacy. Excelled in enhancing customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Excel and active listening, adept at training staff and streamlining inventory management. Achieved significant improvements in customer service metrics, demonstrating a strong ability to adapt and excel in dynamic environments.
Overview
1
1
year of professional experience
Work History
Pharma Tech/Customer Service Representative
Walgreen's Pharmacy
10.2023 - Current
- Communicate with customers over phone, email and chat.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Become a product and solutions expert! answer product, pricing and shipping questions quickly and confidently.
Education
Master of Science - Pharmacy Technology
Acharya Nagarjuna University
India05.2012
Skills
- Product Knowledge
- Complaint resolution
- Data Entry
- Call Management
- Information Security
- Paperwork Processing
- Coordination
- Documentation
- POS systems expert
- Client Relations
- Store maintenance
- Customer Service
- Filing
- Quality Control
- Report Transcription
- Order Processing
- Active Listening
- Microsoft Excel
Timeline
Pharma Tech/Customer Service Representative
Walgreen's Pharmacy
10.2023 - Current
Master of Science - Pharmacy Technology
Acharya Nagarjuna University