Sirley Hernandez
ROWLAND,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Post Office Clerk
Post Office
Red Springs, NC
09.2023 - Current
- Weighed parcels to determine appropriate postage rate charges.
- Prepared parcels for shipping according to postal regulations.
- Obtained receipts for registered and certain insured mail.
- Monitored equipment to ensure proper functioning.
- Sold stamps, services and packaging.
- Provided information about postal rates, products and services.
- Scanned incoming packages into system to track delivery status.
- Answered customer questions regarding postal procedures and policies.
Mail Handler
Post Office
Marion, SC
05.2023 - 09.2023
- Labeled containers with proper destination addresses for efficient distribution.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Operated various machines, such as scales and pallet jacks.
- Utilized handheld scanners to track deliveries and update inventory levels.
- Inspected parcels for any damages prior to delivering them to customers.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Ensured that all parcels were packed properly before shipping out of facility.
Reset Merchandiser
SAS Retail Services
LUMBERTON, NC
07.2022 - 05.2023
- Adjusted shelves, bins, racks and temporary displays to match provided plans.
- Reshelved product with speed and efficiency to minimize disturbance to store operations
- Cleaned and organized display cases, shelves and aisles.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Front Desk Associate
Planet Fitness
Laurinburg, NC
03.2022 - 07.2022
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed guest check-in and check-out procedures, reservations and payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Verified and collected client payments.
Retail Associate
Lowes Home Improvment
LUMBERTON, NC
03.2021 - 12.2021
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by phone regarding store operations, products, promotions and orders.
CASHIER
Bp Gas Station
ROWLAND, NC
06.2017 - 01.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
SOUTH ROBESON COMMUNITY COLLEGE
Rowland, NC06.2016
Some College (No Degree) -
FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE
Fayetteville, NCSkills
- Sales and Marketing
- Documentation Skills
- Customer Service and Assistance
- Current North Carolina License
- Safety Practices
- Shelving Realignments
- Sales and Marketing Support
- Clear Communication
- Needs Assessment
- Originality and Creativity
- Reliability
- Cash Register Operation
- Verbal and Written Communication
- Proficient With Planograms and Schematics
- Sales Promotion
- Relationship Building
- Teamwork
- Strong Organization Skills
- Problem-Solving Skills
- Analytical Problem-Solving
Languages
Spanish
Native/ Bilingual
Timeline
Post Office Clerk
Post Office
09.2023 - Current
Mail Handler
Post Office
05.2023 - 09.2023
Reset Merchandiser
SAS Retail Services
07.2022 - 05.2023
Front Desk Associate
Planet Fitness
03.2022 - 07.2022
Retail Associate
Lowes Home Improvment
03.2021 - 12.2021
CASHIER
Bp Gas Station
06.2017 - 01.2021
High School Diploma -
SOUTH ROBESON COMMUNITY COLLEGE
Some College (No Degree) -
FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE
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