Sirmaria Fluellen
Fort Lauderdale
Summary
A compassionate, dedicated individual with a strong foundation in patient care and medical knowledge. Skilled in administering basic medical procedures, understanding patient needs, and possessing strong communication and organizational skills. Committed to positively impacting patient health and well-being.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nursing Student
ATC
11.2023 - 10.2024
- Assisted in medication administration via oral, IV, and intramuscular injections and monitored for any adverse reactions.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Performed comprehensive head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that needed further evaluation by healthcare providers.
- Collaborated alongside experienced nursing professionals to learn and apply new procedures.
- Reported any abnormal findings or changes in the patients physical, mental, and emotional conditions to the RN.
- Helped maintain a safe and hygienic environment by following strict infection control protocols and sanitation procedures.
- Gained diverse experience through participation in clinical rotations across various departments.
- Engaged in skills lab simulations to enhance, refine and develop nursing skills.
- Provided support and care by bathing, changing and feeding patients suffering from discomfort, illness, and disabilities.
- Assisted nurses in providing wound care, ensuring proper technique were followed to promote optimal healing.
- Reviewed patient charts, doctor notes and test results to gather necessary information.
- Improved patient care by assisting with activities of daily living and maintains effective communication with the healthcare team members.
Customer Service Representative
Home Depot
10.2023 - 02.2024
- Addressed customer complaints with empathy, fostering increased loyalty and repeat business.
- Effectively managed high-pressure situations while maintaining professionalism resolving disputes and conflicts.
- Improved customer satisfaction by addressing concerns and providing accurate information promptly.
- Managed escalated calls efficiently, ensuring satisfactory resolutions for both the customers and the company.
- Gained in depth product knowledge to offer personalized recommendations based on customer needs.
- Addressed customer inquires for products, services, and company information.
- Charted detailed records of customer interactions to ensure timely follow-up and resolution of issues.
- Guided customers through the company's website and online ordering process, enhancing their overall experience.
- Offered coaching and mentoring to new hires, supporting their smooth integration into the team.
Cashier
Five Below
11.2021 - 06.2022
- Welcomed customers as they entered the store and promptly addressed customer needs.
- Adapted to a flexible schedule, taking on extra shifts to support business needs.
- Operated the cash register with high accuracy for cash, check, and credit card transactions.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
LPN
ATC
Fort Lauderdale10-2024
High School Diploma -
Dillard 6-12
Fort Lauderdale06-2021
Skills
- Vitals monitoring
- Task prioritization
- Compassionate and caring
- Patient assessments
- Certified in CPR/AED
- Patient monitoring
- Documentation
- Basic nursing care
Certification
BLS (AHA) 11/17/23 - 11/ 25
Timeline
Nursing Student
ATC
11.2023 - 10.2024
Customer Service Representative
Home Depot
10.2023 - 02.2024
Cashier
Five Below
11.2021 - 06.2022
LPN
ATC
High School Diploma -
Dillard 6-12
Similar Profiles
Bambi JonesBambi Jones
Production Worker at ATCProduction Worker at ATC
JOSEPH A. GENTILEJOSEPH A. GENTILE
Enterprise Training Manager at ATCEnterprise Training Manager at ATC
Britton WilliamsBritton Williams
Strategic Account Executive at ATCStrategic Account Executive at ATC