Summary
Overview
Work History
Skills
Timeline
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Sirrena Clarke

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

5
5
years of professional experience

Work History

Shift Leader

Cha Cha Matcha
08.2023 - Current
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Guest Service Ambassador

Liberty Science Center
01.2023 - 09.2023
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Maintained a welcoming environment with exceptional attention to detail and cleanliness standards.
  • Provided expert recommendations on local attractions and dining options, enhancing overall guest experience.
  • Developed rapport with repeat customers, fostering loyalty through personalized service and recognition of preferences.

Barista Trainer

Starbucks
03.2022 - 05.2023
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders
  • Taught team members how to make latest drinks and correctly perform new procedures
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
  • Counted and balanced cashier drawers.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.

Retail Sales Associate

Dicks Sporing Goods
07.2019 - 07.2021
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales
  • Created price tags and merchandise signs for new items
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Skills

  • Food and Beverage Area Setup
  • Data Entry
  • Flexible Schedule
  • Guest Orientation
  • Reservation Processing
  • Verbal and Written Communication
  • Computer Skills
  • Customer Service
  • Inventory Monitoring
  • Package Shipping
  • Item Pickup and Delivery
  • Customer Service Management
  • Operations Support
  • Equipment Troubleshooting

Timeline

Shift Leader

Cha Cha Matcha
08.2023 - Current

Guest Service Ambassador

Liberty Science Center
01.2023 - 09.2023

Barista Trainer

Starbucks
03.2022 - 05.2023

Retail Sales Associate

Dicks Sporing Goods
07.2019 - 07.2021

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Sirrena Clarke