With 7.5 years of customer support experience, I excel in both independent and collaborative work settings. Proficient in maintaining clear communication with team members to foster a positive work environment and ensure efficient workflows. Demonstrated ability to remain composed and effective under pressure. Skilled in attentive listening and adept at analyzing customer needs across various scenarios. Known for employing a logical problem-solving approach, I am a detail-oriented team player with strong organizational capabilities. Capable of managing multiple projects simultaneously with a high level of accuracy
Hi, I’m
Sisi Woodman
Discovery Bay,United States
Summary
Overview
7
years of professional experience
1
Certification
Work History
Rakuten Group, Inc.
Product Manager
05.2022 - 10.2023
Job overview
- In my role as a Product Manager within the Product & Process Group, I played a diverse role encompassing Information Processing and Communication Engineering
- Simultaneously, I served as an IT/Project Coordinator in the PMO
- Within the Custom domain, I fulfilled several key responsibilities: - Acted as a liaison between diverse teams (Engineering, App Operations, QA, PDM, etc.), ensuring alignment with the product vision and objectives.
- Monitored project execution to ensure the fulfillment of all obligations, driving projects to completion according to schedule and scope commitments.
- Conducted daily responsibilities, including guiding new customers through onboarding on our platform.
- Provided customer support for platform-related queries, ensuring a seamless experience for users.
Sumitomo Mitsui Banking Corporation Project
ITPL support (PMO)
09.2021 - 04.2022
Job overview
- Contributed to the New Global Banking System Introduction Project as part of the ITPL support team
- Managed bank PL requests, coordinated with vendors, handled JIRA progress management and data aggregation, and collaborated with Oracle team members
- Provided essential support to the PL team by translating Japanese requirement documents into English
- Used WBS for progress management, updated tasks for each project, managed QA status, provided related PL, and gave feedback to developers
- Checked the WBS worksheet as needed to contact the principal for update requests based on weekly meetings
- Assisted team members for efficient work completion
- Responsible for inspecting cooperative work between Oracle and the inspection vendor.
MCFrame System Introduction Project
EBS Business Department
07.2021 - 08.2021
Job overview
- Oversaw Production and Sales Control for the MCFrame system Introduction Project, handling key responsibilities
- Improved communication between Japanese clients and Chinese developers by translating requirements
- Clarified design details, ensuring they matched project goals
- Monitored project progress, updated Japanese leadership, and organized meetings
- Managed scheduling and coordinated vacations for the development team to ensure smooth workflow.
NTT East
Corporation and Maintenance, Business Promotion Department
04.2019 - 06.2021
Job overview
- Led the New Management Operation System Introduction Project, where I was responsible for:
- Developing comprehensive operation manuals for the new order management system, integrating detailed functional design documents for sales and purchasing.
- Managing Service Help Desk operations, providing technical assistance to customers, troubleshooting errors, guiding users through processes, and coordinating with higher-level support or related departments when required.
- Conducted analysis of user inquiries, identified areas for improvement, and reported recurring issues to the team leader for process enhancements.
SIDA Corporate Management Advisor Company
Education Management Department
08.2011 - 03.2013
Job overview
- Managed diverse administrative tasks including creating ID tags and educational materials.
- Supporting daily meetings, coordinating staff training, arranging travel, organizing events, and calculating team incentives.
Education
Reiterate UniversityKashiwa, Japan
Master's Degree in Economics with a Concentration in Business Administration
03.2019
University Overview
Thesis: The role of founder in start-up companies, case study of Nidec
Sendagaya Japanese InstituteTokyo, Japan
ADVANCE Ⅲ，Japanese Language Course
03.2015
University Overview
XiJing UniversityXian, ShanXi
Bachelor's Degree in International Economics and Trade
06.2011
University Overview
Skills
- Category growth
- Product Roadmaps
- Brand positioning
- Service Promotion
- Business Administration
- Corporate Communication
- Jira, Atlassian, Rally
- Progress Monitoring
- Documentation Management
- Microsoft Office
Resides
Resides
Discovery Bay, CaliforniaAdditional Information
Additional Information
JIRA Software, HTML, SQL/MySQL/ Oracle 12cR2, CSS, Java, C, MS Access, C#, JSP/Servlet/GitHub, Winscp, DataSpider Servista, MS Excel & other MS programs, Linux, Photoshop, Jenkins Job, Communication, Organization, Teamwork, Leadership, Professionalism, Empathy, Focus, Discipline, IntegrityPersonal Information
Personal Information
Date of Birth: 10/23/89Certification
JLPT N1
Languages
English
Full Professional
Japanese
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Product Manager
Rakuten Group, Inc.
05.2022 - 10.2023
ITPL support (PMO)
Sumitomo Mitsui Banking Corporation Project
09.2021 - 04.2022
EBS Business Department
MCFrame System Introduction Project
07.2021 - 08.2021
Corporation and Maintenance, Business Promotion Department
NTT East
04.2019 - 06.2021
Education Management Department
SIDA Corporate Management Advisor Company
08.2011 - 03.2013
Reiterate University
Master's Degree in Economics with a Concentration in Business Administration
Sendagaya Japanese Institute
ADVANCE Ⅲ，Japanese Language Course
XiJing University
Bachelor's Degree in International Economics and Trade
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