Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
References
References
Hi, I’m

Sisiena Williams

Simpsonville,SC
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Sisiena Williams

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
years of professional experience

Work History

Quick Trip

Assistant Manager
06.2023 - Current

Job overview

  • Maintained store appearance and cleanliness
  • Created and maintained store displays
  • Managed day-to-day operations of a retail store, leading a team of 10-15 employees
  • Scheduled staff shifts and assigned tasks to ensure efficient store operations
  • Maintained compliance with company policies and procedures
  • Oversaw store inventory and ordering of new merchandise
  • Assisted in the development of marketing strategies to drive sales
  • Assisted in the development of store budgets, and monitored sales and expenses
  • Developed strategies to improve customer loyalty
  • Generated daily, weekly and monthly reports
  • Executed store opening and closing procedures
  • Developed and maintained relationships with vendors and suppliers
  • Analyzed store performance and provided recommendations for improvement
  • Analyzed customer feedback to improve store operations
  • Monitored store security and safety protocols
  • Responded to customer inquiries and resolved customer complaints
  • Coordinated store promotions and special events
  • Increased customer satisfaction by providing excellent service.

Clinical Eastside Pediatrics

Registered Medical Assistant
11.2023 - 01.2024

Job overview

  • Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs, Administer Vaccines and administering medications.
  • Improved patient satisfaction with compassionate and attentive support during appointments and follow-up calls.
  • Provided valuable assistance during medical examinations, ensuring proper equipment setup and sterilization procedures were followed.
  • Contributed to a safe healthcare environment by adhering to infection control protocols and maintaining cleanliness standards throughout the facility.
  • Prevented errors in documentation by meticulously reviewing patient information for accuracy before entering it into electronic health record systems.
  • Safeguarded patient privacy rights by consistently following HIPAA regulations in all tasks involving personal health information management or data exchange between parties involved in their care process.
  • Provided critical support during emergency situations by remaining calm and following established protocols for patient stabilization or appropriate medical intervention.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient pulse oximetry.

Culvers

Cashier
12.2022 - 06.2023

Job overview

  • Participated in staff meetings and store training
  • Worked with a team of cashiers to ensure a smooth checkout process
  • Followed proper cash handling procedures
  • Maintained an orderly and clean checkout area
  • Greeted customers and answered any questions
  • Trained new cashiers on proper cash-handling procedures
  • Resolved customer complaints in a professional and courteous manner
  • Answered customer telephone calls promptly and appropriately
  • Executed currency and credit transactions quickly and accurately
  • Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
  • Balanced currency, coins, and checks in cash drawers at the end of shift, calculating daily transactions using computers, calculators, or adding machine
  • Collected payments by accepting cash, checks, or credit transactions from customers, making changes as necessary.

URBN

Customer Service Representative (Customer Service Rep)
02.2019 - 01.2021

Job overview

  • Assisted with customer service initiatives to increase customer satisfaction
  • Built strong relationships with customers and maintained a high level of customer satisfaction
  • Resolved customer complaints in a professional and timely manner
  • Provided timely follow-up to ensure customer satisfaction
  • Developed and maintained an up-to-date knowledge of company products and services
  • Maintained customer records and contact information in CRM software
  • Collaborated with other departments to ensure customer needs were met
  • Utilized effective problem-solving techniques to resolve customer service inquiries
  • Researched customer inquiries and provided accurate and helpful information.

Education

ECPI University
Virginia Beach, VA

Associate of Applied Science from Registered Medical Assistant
10.2023

Georgia Connections
Duluth, GA

High School Diploma
05.2019

Skills

  • Quality Control
  • Performance Management
  • Risk Management
  • Decision Making
  • Team Building
  • Supervisory Skills
  • Time Management
  • Creative Thinking
  • Vendor Relations
  • Leadership
  • Employee Relations
  • Negotiation
  • Analytical Thinking
  • Problem-Solving
  • Project Management
  • Customer Rapport
  • Marketing Knowledge
  • Customer Relations
  • Money Handling
  • Sales Growth
  • Retail Operations
  • Performance Reviewing
  • Policy Enforcement
  • Compliance Understanding
  • Financial Management
  • Budgeting and Finance
  • Sales Strategies
  • Workload Management
  • Staff Development
  • Staff Training and Development
  • Team Motivation
  • Quality control
  • Task prioritization
  • Employee engagement
  • Risk assessment
  • Critical thinking
  • Team building
  • Product knowledge
  • Industry knowledge
  • Clinical Documentation
  • HIPAA Compliance
  • Immunization Administration
  • Specimen Labeling
  • Medical Office Procedures
  • Electronic Health Records Management
  • Urinalysis Processing
  • Medication Administration
  • Patient Education
  • First Aid and CPR
  • EKG Administration
  • Laboratory Specimen Collection
  • EMR / EHR
  • Compassionate
  • Patient Assessments
  • Information Security
  • Account Updating
  • Report Generation
  • Data Collection
  • Product Knowledge
  • Complaint Resolution
  • Proofreading
  • Client Relations
  • Order Processing
  • Credit Adjustments
  • Problem-Solving Abilities
  • Retail Store Support
  • Quality Assurance Controls
  • Team Development
  • Order Fulfillment
  • Product Sales
  • Live Chat Support
  • Building Rapport
  • Call Center Experience
  • Medical Terminology Proficiency
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Registered Medical Assistant

Clinical Eastside Pediatrics
11.2023 - 01.2024

Assistant Manager

Quick Trip
06.2023 - Current

Cashier

Culvers
12.2022 - 06.2023

Customer Service Representative (Customer Service Rep)

URBN
02.2019 - 01.2021

ECPI University

Associate of Applied Science from Registered Medical Assistant

Georgia Connections

High School Diploma

References

References available upon request.

References

References available upon request.

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Sisiena Williams